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Patient Scheduling Coordinator Bilingual (Spanish)

Tampa Family Health Centers

Tampa, FL

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JOB DETAILS
SKILLS
Calendar Management, Call Center Operations, Call Centers, Call Volume, Communication Skills, Customer Support/Service, Demographics, Dental Insurance, Detail Oriented, Documentation, Employee Assistance Plan, English Language, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Insurance, Interpersonal Skills, Maintain Compliance, Medical Record System, Medical Records, Microsoft Office, Multilingual, Multitasking, Organizational Skills, Patient Care, Presentation/Verbal Skills, Quality of Care, Scripting (Scripting Languages), Spanish Language, Telephone Skills, Time Management, Vision Plan, Writing Skills
LOCATION
Tampa, FL
POSTED
1 day ago
Patient Scheduling Coordinator Bilingual (Spanish)
Location: Tampa, Florida

Organization: Tampa Family Health Centers (TFHC)

About Tampa Family Health Centers

At Tampa Family Health Centers, healthcare is more than a service, it is our mission. As a Federally Qualified Health Center (FQHC), we provide quality, caring, and accessible healthcare to a culturally diverse community across Hillsborough County.

Joining TFHC means becoming part of a mission-driven organization where your work directly supports patient-centered care and expands access to those who need it most.

Position Summary

Tampa Family Health Centers is seeking a Bilingual Patient Scheduling Coordinator to support our call center operations. This role is responsible for managing inbound calls, scheduling patient appointments, and ensuring accurate documentation within the Electronic Health Record.

The ideal candidate delivers excellent customer service, communicates effectively in both English and Spanish, and thrives in a fast-paced healthcare environment.

Essential Responsibilities
  • Answer and route incoming calls in a timely and professional manner
  • Schedule patient appointments accurately and efficiently
  • Enter and update patient demographic information in the EHR
  • Route messages to appropriate health centers and staff
  • Provide high-quality customer service to patients and callers
  • Follow call center procedures, workflows, and scripting guidelines
  • Ensure compliance with HIPAA and TFHC policies
  • Perform additional duties as assigned
Qualifications
  • High school diploma or equivalent required
  • Minimum 6 months of customer service experience in a healthcare, call center, or high-volume environment
  • Bilingual in English and Spanish strongly preferred
Skills & Abilities
  • Strong verbal and written communication skills
  • Excellent customer service and interpersonal skills
  • Familiarity with medical or dental terminology preferred
  • Proficiency with EHR systems and Microsoft Office
  • Ability to multitask in a fast-paced, high-call-volume environment
  • Strong attention to detail and accuracy
Work Environment
  • On-site call center environment
  • High-volume, fast-paced setting with frequent patient interaction
Benefits & Rewards

TFHC offers a comprehensive benefits package designed to support your well-being and professional growth, including:
  • Medical, Dental, and Vision Insurance
  • Life, Disability, and AD&D Insurance
  • Generous PTO and 7 paid company holidays
  • 401(k) with employer contribution after one year
  • Employee Assistance Program (EAP)
  • Employee discount program
  • Growth and development opportunities
  • Pet Insurance

Why Join TFHC?

Join a mission-driven team focused on delivering exceptional patient experiences and improving access to care across the Tampa Bay community.

Join Us

If you are passionate about patient service and thrive in a fast-paced environment, we encourage you to apply and join Tampa Family Health Centers.

About the Company

T

Tampa Family Health Centers

Tampa Family Health Centers is your Patient-Centered Medical Home.

Our Mission: Provide quality, caring, and accessible health care to a culturally diverse community.

Who We Are: A federally qualified health center, Tampa Family Health Centers provides high quality, affordable health care to residents of Hillsborough County. With 17 accredited and certified medical locations, TFHC continues to deliver exceptional health care to all its patients.

Patient Focused: TFHC is your Patient-Centered Medical Home. TFHC is so much more than a walk-in clinic or regular doctor’s office. We want to be your “medical home,” a one-stop shop for all of your health care needs. Whether it is the common cold or continued care of a chronic illness, we are here for you. Our team of caring doctors and staff focuses on helping you achieve your health goals quickly and easily.

Community-Focused: TFHC works with local schools, shelters, and faith-based programs to provide health care, support, education, and outreach to the Tampa community. We also serve as a referral source for services such as food, shelter, financial counseling, as well as local, state, and federal assistance programs.

Our Staff: Our team is the foundation of Tampa Family Health Centers. Our well-trained staff is among the best in their fields. If you are interested in joining the TFHC Family, please see our current job openings on our Career Page.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Healthcare Services
EMPLOYEE BENEFITS
Parking, Performance Bonus, 401K, Employee Referral Program, Employee Events, Retirement / Pension Plans, Health Care on Site, Life Insurance, Military Leave
FOUNDED
1984
WEBSITE
https://www.tampachc.com/

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