Business Administration, Calendar Management, Clinical Support, Customer Support/Service, Data Quality, Electronic Medical Records, Establish Priorities, Financial Procedures, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, High School Diploma, Insurance, Maintain Compliance, Medical Office, Medical Records, Medical Treatment, Mentoring, Operational Audit, Operational Support, Organizational Skills, Patient Admissions, Patient Assessment, Patient Care Authorizations, Process Improvement, Record Keeping, Regulatory Compliance, Schedule Development, Time Management, Tuition Reimbursement
Shift: Monday–Friday, 8:00 AM – 4:30 PM
Why UnityPoint Health?:
At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:
- Expect paid time off, parental leave, 401K matching and an employee recognition program.
- Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
- Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities:
- Manages complex patient scheduling and rescheduling across multiple providers, including appointments, procedures, diagnostic tests, surgeries, and hospital admissions, ensuring compliance with protocols and regulations.
- Greets and checks in patients, assists with forms, and prioritizes scheduling needs to support timely access to care.
- Coordinates multi-service appointments and phone communications to optimize patient access and scheduling efficiency.
- Confirms insurance coverage, secures prior authorizations, and ensures patients are informed of financial and procedural requirements.
- Updates and maintains accurate patient information in the EMR, including demographics, insurance, and scheduling data while ensuring compliance with HIPAA and organizational standards.
- Supports clinic operations through record audits, process improvement initiatives, and mentorship of junior staff to enhance scheduling workflows and patient experience.
Qualifications:
Education:
- High School Diploma or equivalent required.
- Associate’s degree in Business Administration, Healthcare, or other related field preferred.
Experience:
- Three (3) years of customer service OR healthcare related experience required.
- Three (3) years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, and maintaining medical records preferred.
*Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs. The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.