Job Description
Find your calling at Mercy!
Responsible for scheduling patient appointments and taking patient messages. Giving general information regarding their visit instructions and expectations. Maintain calm, pleasant professional, attitude. Delivers excellent customer service using exceptional telephone etiquette.
Position Details:
Patient Service Agent - Mercy Primary Care Call Center - Sunset Hills
Full Time, Monday through Friday
Hybrid Schedule - Work from home 2 to 3 days/week after training!
Qualifications
Education: High School Diploma or Equivalent
Experience: Customer Service experience
Other Skills and Knowledge: Basic computer skills, Data Entry
Other Skills and Knowledge: Professional, courteous, and compassionate attitude, ability to multi-task, type 60 wpm
Job Duties:
Handle high-volume inbound and outbound calls, assisting patients with MyMercy scheduling and general inquiries.
Identify patient needs, provide accurate information, resolve issues, and escalate when necessary.
Document call details in the EMR according to established procedures.
Deliver compassionate, high-quality service while following call center scripts and HIPAA guidelines.
Build positive patient relationships and contribute to team performance goals.
Support organizational mission and complete additional duties as assigned.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
keyword(s): Patient Service Agent
Numbers & Facts
| Location | Chesterfield, MO |
| Industry | Healthcare Services |
| Company Size | 10,000 employees or more |
| Year Founded | 1986 |
| Website | https://www.mercy.net/ |
About Company
Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 185 years. It began with an Irish woman named Catherine McAuley, who wanted to help the poor women and children of Dublin. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill her dreams. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to poor women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, the first religious order not bound to the rules of the cloister, whose Sisters were free to walk among the poor and visit them in their homes. By the time Catherine died in 1841, there were convents in Ireland and England, and in 1843, the Sisters of Mercy came to the United States. In 1871, they traveled to St. Louis and from there throughout the Midwest, beginning what would, today be known as Mercy.
Mercy, named one of the top five large U.S. health systems in 2018, 2017 and 2016 by IBM Watson Health, serves millions annually. Mercy includes more than 40 acute care and specialty (heart, children’s, orthopedic and rehab) hospitals, 800 physician practices and outpatient facilities, 44,000 co-workers and 2,100 Mercy Clinic physicians in Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas. In addition, Mercy's IT division, Mercy Technology Services, supply chain organization, ROi, and Mercy Virtual commercially serve providers and patients in more than 20 states coast to coast.
Skills
- Call Centersunmatched
- Customer Support/Serviceunmatched
- HIPAA (Health Insurance Portability and Accountability Act)unmatched
- Healthcareunmatched
- Needs Assessmentunmatched
- Patient Careunmatched
- Primary Careunmatched
- Problem Solving Skillsunmatched
- Scripting (Scripting Languages)unmatched
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