Patient Service Assistant - Outpatient Surgery Center Pre Op

Join the Team Behind Exceptional Patient Care at UVA Health.

Provides essential non-direct patient care and operational support services throughout the Health System to promote safe, efficient, and high-quality patient care. Assists with patient transport, room turnover, supply management, equipment readiness, and administrative support while collaborating closely with clinical and operational teams to maintain workflow efficiency and an exceptional patient experience.

What You'll Do

The Clinical Support Assistant performs a variety of routine clinical support, patient flow, and operational duties within the Health System. This role supports perioperative and clinical teams by assisting with patient transport, maintaining clean and safe patient care environments, monitoring supplies and equipment, and providing administrative support as needed. The position plays a vital role in ensuring smooth departmental operations and supporting a positive patient and visitor experience.

Key Responsibilities

• Maintain a safe environment for patients, visitors, and team members by following established patient safety standards, policies, and procedures.

• Transport patients throughout the Health System and assist with patient discharge transportation in a safe, timely, and professional manner.

• Escort patients and visitors to and from perioperative and clinical departments as needed.

• Perform room and patient bay turnover between patients to support efficient patient flow and readiness of care spaces.

• Conduct equipment maintenance checks and safety inspections according to departmental policies and procedures.

• Stock and organize departmental supplies to ensure appropriate inventory levels and operational readiness.

• Monitor supplies in secondary storage areas and remove or report expired items in accordance with regulatory and organizational standards.

• Assist with lifting, repositioning, and moving patients after demonstrating competency in the use of Safe Move equipment and devices.

• Provide donning and doffing coach support when necessary to promote infection prevention and safety compliance.

• Support front desk operations by managing phone calls, assisting with communication needs, and helping coordinate patient flow.

• Perform administrative and clerical support functions as needed to assist departmental operations.

• Maintain required skills, competencies, certifications, and training necessary to perform assigned responsibilities.

• Collaborate effectively with interdisciplinary team members to support high-quality patient care and operational excellence.

• Perform additional duties and responsibilities as assigned.

Why Join UVA Health?

• Work for a nationally recognized academic health system known for excellence in patient care and innovation.
• Opportunities for career growth, specialty training, and certification support.
• Collaborative team culture focused on patient safety and continuous improvement.
• Comprehensive benefits packages include medical, dental, vision, retirement savings, paid time off, and education support.
• Be part of a healthcare system making a difference across Charlottesville and communities throughout Virginia.

Why Charlottesville?

Charlottesville offers the perfect blend of career opportunity and lifestyle-nestled near the Blue Ridge Mountains and Shenandoah National Park, with vibrant dining, wineries, arts, and a walkable downtown. It's a place where your career and quality of life can thrive.

If you have additional Questions, reach out to Milencia Pankey, UVA Health Recruiter, at msp3n@virginia.edu

Minimum Requirements:

Education: High School Graduate or Equivalent.

Experience: No experience required.

Licensure: None required.

PHYSICAL DEMANDS

Job requires sitting/standing for prolonged periods, frequently bending/stooping/traveling and reaching (overhead, extensive, repetitive).Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 25-50lbs. Working in environment with fumes, chemicals, vibrations, heat, noise, blood/body fluids and infectious disease.

The pay range for this role is $15.37 - $23.82 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Job Profile

J1240 - Surgical Services Assistant 1

Career Stream and Level

Operations and Service-O1

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment .