Patient Service Associate

Every employee is expected to support the goals and mission of Mercy Medical Center, in particular, the commitment to providing all patients easy access to high quality care, service and value. Mercy requires that all employees uphold its mission, including confidentiality of all patient and financial information and treating all patients with dignity and compassion. The Patient Service Associate is responsible for all front desk operations under the direction of the Practice Manager/Director/Assistant Director, which include, but are not limited to: Scheduling patients, answering phones, scanning medical records, triage patient phone calls for severity/importance, collection of insurance information and verification or benefits, charge entry and payment posting.

License Requirements: N/A • Certification Requirements: CPR-preferred • Age Specific Care Provided For: Adolescents Adults Geriatrics • Knowledge, Skills and Abilities: Computer proficiency and technical aptitude with the ability to utilize one or more of the following: ••• Microsoft Word, Power Point, Excel ••• Microsoft Outlook ••• Meditech (if applicable to position) ••• Epic (if applicable to position) ••• Performance Manager/NetLearning Must be able to read, write, and speak the English language in an understandable manner. Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action. Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public. Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees. Must be able to follow written and oral instructions. • Other Requirements: Adapt to the changing needs of the organization, its patients and the market. Actively contribute to a positive, congenial working environment. Actively contribute to enhancing patient experience.

EDUCATION AND WORK EXPERIENCE

• Education and Work Experience:
• • High School Diploma or GED
  • A minimum of one year experience is preferred as a Medical Assistant or EMT-Paramedic

SPECIFIC REQUIREMENTS

• License Requirements:
• • N/A

• Certification Requirements:
• • CPR-preferred

• Age Specific Care Provided For:
• • Adolescents
  • Adults
  • Geriatrics

• Knowledge, Skills and Abilities:
• • Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
  • • Microsoft Word, Power Point, Excel
    • Microsoft Outlook
    • Meditech (if applicable to position)
    • Epic (if applicable to position)
    • Performance Manager/NetLearning
  • Must be able to read, write, and speak the English language in an understandable manner.
  • Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
  • Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
  • Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
  • Must be able to follow written and oral instructions.

• Other Requirements:
• • Adapt to the changing needs of the organization, its patients and the market.
  • Actively contribute to a positive, congenial working environment.
  • Actively contribute to enhancing patient experience.

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.