Patient Service Coordinator (Medical Assistant/Phlebotomist

UPMC Hillman Cancer Center in Shadyside is seeking a Patient Service Coordinator to support the 2nd Floor Team!

In this dynamic dual-role position, you'll combine your clinical expertise with front-office responsibilities to help deliver an exceptional patient experience while supporting operations throughout the second floor of our practice. No two days are the same as you work alongside multiple teams to ensure patients receive seamless, high-quality care.

• Front Office Excellence: Welcome and register patients, schedule appointments, verify insurance coverage, collect co-pays, and provide outstanding customer service that creates a positive experience from check-in to check-out.
• Clinical & Treatment Area Support: Float throughout the second floor to support providers, nurses, and clinical staff wherever needed. Responsibilities include rooming and triaging patients, obtaining vital signs, assisting in treatment areas, performing phlebotomy and laboratory support, stocking supplies, and maintaining clean, organized clinical spaces to ensure smooth daily operations.

If you enjoy variety in your workday, thrive in a fast-paced healthcare environment, and are passionate about delivering excellent patient care, we'd love to have you on our team.

Responsibilities:

• Completes vital signs, specimen testing and EKGs as needed.
• Organizes daily schedule of patients, greet patients and assigns rooms.
• Orders supplies for unit as necessary.
• Maintains competency requirements.
• Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.
• Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.
• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
• Other Duties as Assigned.
• Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.
• Anticipates and responds to meet customer needs.
• Respond appropriately to crisis situation as a team member.
• Participates in interdisciplinary activities such as staff meetings and other committees as assigned.
• Assists in the registration of patients to include verification and confirmation of health insurance coverage.
• Immediately report any situation that may impact safety of patients, visitors and staff.
• Provides front desk coverage as assigned.
• Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.
• Account for all customers in the clinic.
• Provides lobby/waiting room coordination and supervision.
• Serve as liaison between customer and clinic staff.
• Collects 100% of copays daily and correctly balances at the end of each day.
• Coordinates scheduling to include testing.
• Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.
• High School graduate or equivalent required.
• Minimum of three years of direct patient care and or phlebotomy experience.
• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.
• Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups.
• Possesses excellent organizational skills.
• Phlebotomy experience preferred

Licensure, Certifications, and Clearances:

• Medical Assistant or Phlebotomy licensure preferred
• CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire
• Basic Life Support (BLS OR Cardiopulmonary Resuscitation (CPR
• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran