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Patient Service Coordinator

The US Oncology Network

Walnut Creek, CA

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JOB DETAILS
SALARY
$23–$26 Per Hour
SKILLS
Administrative Skills, Call Volume, Clinical Support, Co-Payments, Communication Skills, Computer Skills, Customer Support/Service, Detail Oriented, Electronic Medical Records, HIPAA (Health Insurance Portability and Accountability Act), Healthcare Customer Service, High School Diploma, Insurance Documentation, Interpersonal Skills, Medical Office, Medical Office Administration, Medical Records, Medical Terminology, Microsoft Office, Multitasking, Office Equipment, Operations Management, Organizational Skills, Outpatient Care, Patient Care, Patient Confidentiality, Plan Meetings, Regulatory Compliance, Team Player, Telephone Skills, Telephone Triage, Time Management, Voice Mail, Women's Health
LOCATION
Walnut Creek, CA
POSTED
Today
Overview

HOURLY RATE (DEPENDING ON SKILLS/EXPERIENCE): $23.00 - $26.00

Position Summary: The Patient Service Coordinator serves as the first point of contact for patients in our OB/GYN clinic, providing exceptional customer service both in person and over the phone. This role is responsible for managing front office operations, coordinating patient appointments, and ensuring smooth communication between patients, providers, and clinical staff. A strong emphasis is placed on handling high-volume phone calls with professionalism, efficiency, and compassion.

Responsibilities

Key Responsibilities:

Patient Interaction & Front Desk Duties
  • Greet and check in/check out patients in a friendly, professional manner
  • Verify patient demographics, insurance, and required documentation
  • Collect co-pays, balances, and process payments accurately
  • Ensure patient confidentiality in compliance with HIPAA regulations
Phone & Communication Management
  • Answer and manage high-volume inbound calls promptly and professionally
  • Schedule, reschedule, and confirm patient appointments
  • Triage calls to appropriate clinical staff or providers
  • Respond to patient inquiries regarding services, forms, and appointments
  • Retrieve and respond to voicemail messages in a timely manner
  • Provide clear instructions and information to patients regarding visit preparation
Scheduling & Coordination
  • Maintain accurate provider schedules, including OB and GYN appointments
  • Coordinate urgent appointments and accommodate same-day needs when appropriate
  • Verify insurance eligibility and obtain necessary referrals/authorizations
Administrative Support
  • Scan and upload documents into the electronic medical record (EMR) system
  • Maintain organized and accurate patient records
  • Assist with referrals, medical records requests, and paperwork
  • Support clinic workflow to ensure efficient patient throughput
Qualifications

Qualifications:

Required
  • High school diploma or equivalent
  • Minimum 1-2 years of experience in a medical office or customer service role
  • Strong phone etiquette and experience handling multi-line phone systems
  • Excellent interpersonal and communication skills
  • Ability to multitask in a fast-paced environment
  • Basic computer proficiency (EMR systems, Microsoft Office, etc.)
Preferred
  • Experience in OB/GYN or women's health
  • Knowledge of medical terminology
  • Familiarity with insurance verification and authorization processes
Key Skills & Competencies
  • Customer service excellence and patient-centered approach
  • Strong organizational and time management skills
  • Attention to detail and accuracy
  • Ability to remain calm and professional under pressure
  • Team-oriented mindset with a proactive attitude
Work Environment
  • Busy outpatient OB/GYN clinic setting
  • Frequent phone and face-to-face patient interaction
  • Ability to sit, stand, and use office equipment for extended periods
Why Join Us
  • Collaborative and supportive team environment
  • Opportunity to make a meaningful impact on patient care

About the Company

T

The US Oncology Network

The US Oncology Network believes local cancer care is better care. We empower the delivery of advanced integrated cancer care through our network of independent physicians who share expertise and resources to provide quality, value-based care close to home.

Our clinical and business support capabilities, expertise and industry-leading technologies keep local practices at the forefront of high quality, efficient care delivery while enabling practice success, quality of life and financial security for physicians.

  • 25 years of oncology practice management expertise
  • Leader in value-based cancer care with over 900 physicians participating in the Center for Medicaid and Medicare Innovation Oncology Care Model – one fourth of the entire population of physicians nationwide
  • Over 1,400 affiliated physicians
  • More than 450 cancer treatment center locations across the United States
  • Over 995,000 patients treated annually
COMPANY SIZE
10,000 employees or more
INDUSTRY
Healthcare Services
FOUNDED
1992
WEBSITE
https://www.usoncology.com/

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