Patient Service Lead
TouchPoint is hiring immediately for a full time Patient Service Lead position at HF Saint John Moross, located at 22101 Moross Road, Detroit, MI 48236. Online applications are accepted only. The schedule is full time with days, rotating weekends, and rotating holidays. Flexible AM and PM shifts. More details upon interview.
Prior hospitality and leadership experience is required. Pay range is $18.00 per hour to $20.00 per hour.
If serving others is in your blood and you thrive on helping people heal, TouchPoint is the place for you! As part of Compass Healthcare, we care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing.
We're TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient support, our work creates moments that matter. This takes a big heart, a commitment to do the right thing, and the belief that together we can achieve more than we ever could alone. We empower and uplift each other, grow in our careers, and have fun while supporting the mission to improve the health of the poor and vulnerable.
Job Summary:
- Oversees systems and processes to ensure that the strategic and operational objectives of the Patient Dining Program service are accomplished.
- Supervises Patient Dining Associates and ensures they provide services that include helping patients make menu selections, assemble, and deliver/pick-up their meal trays.
- Works with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections.
- Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process.
- Is responsive to patients' needs at all times. Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures.
- Assists dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage.
- Adheres to facility confidentiality and the patient's rights policy as outlined in the facility's Health Insurance Portability and Accountability Act (HIPAA) policies and procedures.
- Complies with regulatory agency standards, including federal, state and JCAHO.
- Follows Hazard Analysis Critical Control Point (HACCP) guidelines, a prevention based food safety system for meal assembly and distribution.
- Complies with federal, state and local health and sanitation regulations, as well as department sanitation procedures.
- Completes all daily, weekly or monthly reports as outlined in the Morrison Healthcare policies and procedures.
- Conducts daily associate team meetings following Morrison's branded GR8 Start Meeting guidelines and template.
- Performs other duties as assigned.
Qualifications:
- Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
- Aptitude for effectively operating hospital's admission, discharge and transfer (ADT) system, and other computer-based systems, which manage patient care records.
- The associate must occasionally lift and/or move up to 100 pounds, as well as maneuver and push food delivery carts. Reasonable accommodations can enable qualified individuals with disabilities to perform these essential functions.
Associates at Touchpoint are offered many fantastic benefits. Both full-time and part-time positions offer the following benefits to associates:
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
In addition, full-time positions also offer the following benefits to associates:
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
Applications are accepted on an ongoing basis. Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. Touchpoint maintains a drug-free workplace.