The Patient Service Line Navigator provides a single point of contact to patients and the multidisciplinary team through which care is coordinated to achieve optimal patient outcomes. This navigator helps bridge the gaps between hospital- based services, interventional procedures and outpatient-based services to ensure the provision of appropriate patient care.
Essential Functions:
- Provides tailored education and support to patients and caregivers regarding diagnosis, treatment options, along with collaborating with physicians/APPs to help assist with patient management.
- Provides relevant follow-up after discharge from all interventional procedures and hospital stays to ensure patient safety and satisfaction; adjusts care delivery model based on multidisciplinary staff input and scheduling clinic visit appointments.
- Acts as a point of contact on day of intervention, assisting patients through the inpatient stay, discharge, and post discharge appointments.
- Review, manage and process all referrals, best practice alerts and potential external new patients to ensure appropriate follow-up.
- Assist with service line quality projects, patient educational materials, patient outcomes and serves as a liaison for outside providers and community groups.
- Depending on the needs of the service-line area, must have (1) a Bachelors in Nursing (BSN) from an accredited School of Nursing (or must obtain BSN within 2 years of hire) with licensure to practice as a Registered Nurse by the State of Florida, or (2) a MSW degree from a CSWE accredited college or Social Work program or (3) a Master's degree in Health Administration or related field.
- Three years related work experience required.
- BLS required.
- Vascular Surgery and/or Dialysis Care experience as an RN.