Patient Service Rep - Pharmacy Tech

Patient Service Rep - Pharmacy Tech

Location The Colony, TX | Onsite

COMPENSATION & SCHEDULE

• $22 per hour

• Schedule: 8 hour shifts between 8:00am - 6:30pm CST | Weekends required

• Start Date: September 14, 2026

ROLE IMPACT

The Pharmacy Benefits Support Specialist ensures patients and pharmacy partners receive accurate, timely support related to prescription benefits and claim inquiries. This role drives first-contact resolution, maintains compliance with healthcare regulations, and delivers a professional, patient-centered experience across phone, email, and chat channels. Success is defined by accuracy, efficiency, and clear communication in a high-volume healthcare support environment.

Key Responsibilities

• Serve as the primary point of contact for patients and pharmacy partners via phone, email, and chat

• Research and resolve prescription claim issues, benefit questions, and coverage inquiries

• Support prior authorization and benefits-related requests with accurate documentation in internal systems

• Clearly explain pharmacy benefit information, coverage details, and next steps to patients

• Escalate complex or sensitive cases to appropriate internal teams for resolution

Licenses & Certifications

• Active Pharmacy Technician (Pharm Tech) license required

*Employee will need to obtain PTBC or ExCPT certification within 6 months of hire (if not already certified)*

• High School Diploma or GED required

Clinical Skill Set

• Pharmacy benefits support and insurance verification

• Prescription claim review and resolution

• Prior authorization processing

• Healthcare documentation and case management systems

• HIPAA compliance and patient confidentiality standards

• Multichannel patient communication (phone, email, chat)

Preferred Skills

• Experience supporting pharmacy benefits, insurance verification, or healthcare claims

• Familiarity with CRM, ticketing, or case management systems

• Bilingual communication skills

Legal Notice

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy