Patient Service Rep

Position Overview

Our client is a leading Healthcare provider in the Greater Philadelphia area! Their practice in Plumsteadville, PA is seeking a Patient Services Representative to provide exceptional customer service and administrative support in a fast-paced medical office environment. This role serves as the first point of contact for patients, ensuring a seamless experience from appointment scheduling through check-in and check-out while maintaining compliance with healthcare regulations and organizational standards.

Key Responsibilities

Patient Services & Scheduling

• Answer incoming patient calls and respond to inquiries promptly while following established protocols and service standards.

• Schedule, reschedule, and cancel patient appointments both in person and over the phone.

• Manage patient check-in and check-out processes, including:

• Collecting copays

• Obtaining insurance cards and referrals

• Securing required signatures

• Updating patient information within the Electronic Medical Record (EMR) system

• Communicate patient wait times and assist in managing patient flow throughout the practice.

• Provide a positive and professional experience for patients and visitors.

Financial & Administrative Responsibilities

• Verify patient demographics, insurance eligibility, and benefit information.
• Obtain pre-authorizations and referrals as needed.
• Coordinate benefits and assist with insurance-related inquiries.
• Maintain accurate patient records and office documentation.

Regulatory & Compliance Responsibilities

• Ensure compliance with federal, state, and local healthcare regulations.
• Maintain patient confidentiality and HIPAA standards.
• Support a safe and compliant healthcare environment.

Customer Experience

• Anticipate patient needs and resolve concerns promptly and professionally.
• Build and maintain positive relationships with patients, providers, visitors, and staff.
• Deliver high-quality customer service with empathy and professionalism.

Required Qualifications

• Strong customer service and communication skills.
• Administrative experience in a healthcare or medical office environment preferred.
• Ability to multitask and work effectively in a fast-paced setting.
• Experience with scheduling, insurance verification, and patient registration preferred.
• Proficiency with EMR systems; EPIC experience is highly preferred.

Schedule

The weekly schedule includes:

• One late shift: 12:00 PM - 8:30 PM
• Three shifts ranging between 7:45 AM - 5:30 PM
• Alternating Saturdays every four weeks: 8:00 AM - 12:00 PM
• Employees working the Saturday rotation will leave early on Thursday to maintain a 40-hour work week.

Pay Details: $19.00 to $20.00 per hour

Search managed by: Elena Platt

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.