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Job Type
Full-time
Description
University Physicians Association is seeking qualified applicants for a full-time Patient Service Rep position at University Palliative Care (Located within the UT Medical Center - Cancer Institute). Candidates must be detail-oriented and able to work under deadlines in a very fast-paced office. This position will work closely with physicians to provide a seamless patient experience.
If you are looking for a career that offers a great culture to grow and learn while using your passion for patient care, we want you on our team! In addition to working for a company that is committed to being a great place to work for all team members, we also offer a great comprehensive benefit package that includes:
- Medical, Dental, and Vision Insurance
- 401(k) with company match and immediate vesting
- Short-term and Long-term disability
- Life insurance
- Critical Illness
- Flexible Spending Accounts
- Health Savings Account with Employer contribution
- PTO, Sick leave, Bereavement leave
- Employee Assistance Program
- Fitness Center
Job Responsibilities:
- Coordinate patient flow to ensure efficient clinic operations
- Serve as the primary point of contact between patients and providers, documenting patient communications in the electronic medical record (Cerner)
- Respond to patient inquiries and schedule appointments, referrals, and follow-up visits
- Monitor test results, process medication prior authorizations, and coordinate follow-up care as needed
- Track and report clinical and operational metrics, including patient volumes, appointment no-shows, and documentation turnaround times
- Maintain accurate documentation, manage office supplies, and support daily administrative operations
- Collaborate with clinical and administrative teams to optimize workflows and enhance the patient experience
- Participate in team meetings, ongoing training, and other duties as assigned by the Office Supervisor
Requirements
What We're Looking For
- Excellent multitasking, time management, and communication skills
- Strong attention to detail and organizational ability
- At least 6 months of experience in a medical office setting
- In addition to traditional clinical responsibilities, this role also includes a significant amount of office-based work. The ideal candidate will be comfortable supporting both patient care and administrative functions such as tracking metrics, managing documentation, and assisting with workflow coordination.