Full-Time | Day Shift | Mercy Washington Dermatology Clinic

Join Our Team and Help Create Outstanding Patient Experiences

Are you a customer service professional who enjoys helping others and thrives in a fast-paced environment? We are seeking a Patient Services Representative (PSR) to serve as the first point of contact for our patients and visitors. In this important role, you'll help create a welcoming, organized, and efficient experience from the moment patients walk through our doors.

If you're detail-oriented, compassionate, and passionate about providing exceptional service, we'd love to have you on our team!

What You'll Do

Patient Reception & Customer Service

• Greet patients and visitors with professionalism, courtesy, and a welcoming attitude.
• Verify patient information and ensure accurate registration.
• Deliver a positive, patient-focused experience at every interaction.
• Address questions and concerns with empathy and professionalism.

Front Desk & Administrative Support

• Perform patient check-in, check-out, and appointment scheduling activities.
• Answer incoming calls and assist patients with scheduling and inquiries.
• Create and maintain Epic patient charts.
• Process mail, scanning, faxing, copying, and other clerical duties.
• Manage RightFax and support document processing workflows.
• Maintain accurate electronic health records (EHR) and patient documentation.

Financial & Office Operations

• Balance and reconcile daily cash drawer transactions.
• Maintain accurate cash handling records.
• Assist with front office workflows to support efficient clinic operations.
• Support implementation of EPIC updates and workflow improvements.

Team Collaboration & Compliance

• Participate in department meetings and review communications in a timely manner.
• Suggest process improvements that enhance patient care and operational efficiency.
• Maintain confidentiality and protect patient privacy at all times.
• Follow all Mercy safety guidelines and incident reporting procedures.
• Ensure reception and waiting areas remain clean, safe, and welcoming.
• Support infection control and workplace safety standards.
• Perform other duties as assigned.

Minimum Qualifications

Education

High School Diploma or equivalent

Training

Ability to attend and successfully complete Clinic Core Front Desk Training following hire

Skills & Qualifications

We're looking for candidates who bring:

• Excellent verbal and written communication skills
• Strong customer service and patient relations abilities
• Basic computer proficiency, including data entry and word processing
• Exceptional attention to detail and accuracy
• Strong organizational and multitasking skills
• Professionalism, discretion, and commitment to confidentiality
• Ability to remain calm and adaptable in a fast-paced environment
• Strong problem-solving and interpersonal skills
• A positive attitude and team-oriented mindset

Preferred Qualifications

Experience

One year of medical office, healthcare, or related customer service experience preferred

Physical Requirements

• Ability to occasionally push, pull, and/or lift up to 50 pounds
• Ability to stand and walk throughout the workday
• Ability to reach, grip, bend, kneel, squat, and twist while performing job duties

Why Join Us?

Full-Time Opportunity

Day Shift Schedule

Supportive and Collaborative Team Environment

Meaningful Work That Directly Impacts Patient Care

Professional Growth and Development Opportunities

Mission-Driven Organization Committed to Excellence

Make a Difference From the Very First Hello

As a Patient Services Representative, you'll play a vital role in creating a welcoming and seamless experience for every patient who enters our clinic. If you're ready to bring your customer service skills to a rewarding healthcare career, apply today!