Auditory, Calendar Management, Customer Support/Service, Detail Oriented, Document Scanners, Driver's License, English Language, Family Medicine, Fax Machines, Healthcare, Medical Records, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Multilingual, Multitasking, Office Equipment, Patient Care, Patient Registration, Presentation/Verbal Skills, Printers, Printing, Spanish Language, Telephone Skills, Willing to Travel, Writing Skills
Patient Service Representative
Clinic C - Waco, TX 76707
Overview
Level Entry Position Type Full Time Job Shift Day Education Level High School Category Admin - Clerical
Description
DUTIES/RESPONSIBILITIES:
- Patient registration
- Collect current and overdue service charges, and printing receipt,
- Secure a daily cash box,
- Reconcile daily charges and receipts.
- Answer phones, taking and forwarding messages and scheduling appointments.
- Ability to multitask and work in a fast paced environment
- Ability to verify patient insurance information
- Ability to use multi line phone system
- Ability to travel to other clinics to cover shifts as required
- Ability to operate office equipment (fax, printer, scanner)
- Agree to follow Waco Family Medicine policies and procedures as outlined in the employee handbook
OTHER DUTIES:
- Other duties as assigned by supervisor
PHYSICAL AND MENTAL REQUIREMENTS:
- Valid Driver's license
- Visual and auditory accuracy
- Shift length - 8 hours
- Indoor setting –
- Frequent use of computer
- Long periods of sitting
- Frequent use of telephone
- Continuous repetitive grasping and manipulation of both hands
- Continuous conversational communication
- Occasional reaching, walking, squatting, bending, kneeling, twisting and climbing
- Occasionally carrying, lifting, pushing and pulling of up to 25 lbs.
- Occasionally working in confined, noisy, dusty areas
- Regular use of personal transportation
- Understand/carry out simple/detailed, oral/written instructions with retention
- Read and interpret detailed specifications.
Qualifications
REPORTS TO: Practice Manager
EDUCATION & EXPERIENCE: High School Diploma or equivalent; Associate degree preferred. Healthcare experience preferred. At least one year's customer service experience required.
SKILLS: Excellent written and verbal communication and customer service skills utilize (AIDET) communication model, experience using Microsoft Office (Excel, Word, PowerPoint), bilingual in English/Spanish preferred not required. Detail oriented and patient focused.