Patient Service Representative

US Fertility

Alpharetta, GA

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JOB DETAILS

SKILLS

Administrative Skills, Billing, Clinical Laboratory, Communication Skills, Community Support, Continuous Improvement, Data Entry, Dental Insurance, Detail Oriented, Electronic Medical Records, Employee Relations, HIPAA (Health Insurance Portability and Accountability Act), Healthcare Software, Interpersonal Skills, Laboratory, Medical Office, Medical Treatment, Medicine, Multitasking, Organizational Skills, Patient Assessment, Patient Care, Patient Registration, Presentation/Verbal Skills, Problem Solving Skills, Regulations, Research & Development (R&D), Residential Construction, Team Player, Telephone Skills, Time Management, Tuition Fees, Vision Plan, Writing Skills

LOCATION

Alpharetta, GA

POSTED

1 day ago

Build What Matters Most-Families, Futures, and Your Career

Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation's leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.

Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster acrossour organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

Through our national network of premier fertility centers-including Shady Grove Fertility-we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward-and we're just getting started.

Opportunity Overview

We have an immediate opening for a Patient Services Representative to join our team at Shady Grove Fertility in Alpharetta, Georgia.

Schedule: Monday through Friday, from 7:00 AM to 4:00 PM; rotating weekend and holidays.

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

How You'll Contribute

At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers-and support is always within reach. Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you'll be surrounded by a team committed to shared success.

In this role, the Patient Services Representative will:

Greet patients and manage front office
Check patients in for appointments and sanitize rooms
Answer patient phone calls and route appropriate team
Register new patients into laboratory EMR
Schedule patient appointments
Send and verify consents
Take payments and work closely with Ovation Billing team
Process and fax completed lab reports results to referring physicians
Data entry into EMR
Act as liaison between lab staff and medical team
Work with patients looking to transfer cryopreserved specimens and their originating clinics to collect necessary records and organize shipments
Assist lab staff in administrative projects
Perform all other duties as assigned

What You'll Bring

We're looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience-individuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications and Skills Include:

High school diploma or equivalent is required
2+ years previous experience in an administrative role; medical office experience preferred
Knowledge of medical software, terminology and procedures preferred
Knowledge of HIPAA Regulations preferred
Excellent interpersonal communication skills, and the ability to build and facilitate good working relationships with staff at all levels of organization
Demonstrated ability with exercising sound judgment and discretion when handling sensitive and confidential information
Excellent organizational skills
Ability to work independently, under pressure and within deadlines
Exceptional written and verbal communication skills and attention to detail
Ability to work as part of a team
Good research skills
Tech savvy
Flexibility and willingness to learn at all times
Excellent multi-tasking abilities
Ability to use billing systems

More important than any single credential, however, is the right person. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement-for themselves, their colleagues, and the patients we serve.

What We OfferUS Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team members-professionally and personally-across all employment types.

Full-Time Employees (30+ hours/week)

Medical, dental, and vision insurance
401(k) with company match
Tuition assistance and professional development support
Performance-based bonus opportunities
Generous paid time off, paid holidays, and paid parental leave
Life and disability benefits
Fertility Discount Program
Employee wellness and recognition programs

Part-Time Employees

401(k) with company match
Performance-based bonus opportunities
Employee wellness and recognition programs

Per Diem Employees

401(k) with company match
Employee wellness and recognition programs

Our Commitment to Inclusion and Opportunity

US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.

Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.

This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertility-and help shape the future of fertility care.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

About the Company

US Fertility

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