Patient Service Representative

Job Summary: The Patient Service Representative (PSA) plays a crucial role in ensuring a positive patient experience by supporting the practice/department in delivering high-quality care. The PSA is responsible for managing patient interactions, from the arrival to departure process, handling inquiries, scheduling appointments, updating insurance information, and performing point-of-service activities. This position may involve working in a physician practice or call center environment, with potential rotation between functions and/or departments. The PSA helps meet patient satisfaction and operational targets while supporting the overall success of the practice. Key Responsibilities: Greet and assist patients upon arrival, ensuring a positive and welcoming experience. Manage patient appointments by scheduling, confirming, and rescheduling appointments as needed. Handle incoming patient calls and inquiries, providing accurate and timely information. Update and verify patient information, including insurance and billing details, to ensure accuracy. Perform point-of-service activities such as co-payment collection and documentation. Assist with coordinating and communicating care-related tasks between patients, physicians, and medical staff. Maintain patient confidentiality and adhere to privacy standards at all times. Contribute to meeting or exceeding patient satisfaction, operational, and financial goals. Perform other administrative duties as needed to support the office, practice, or call center. Required Qualifications: Strong customer service skills with a focus on patient care and satisfaction. Ability to manage a high volume of patient calls and inquiries in a professional and efficient manner. Excellent communication and interpersonal skills, with the ability to work effectively with patients, medical staff, and team members. Proficient in handling sensitive and confidential patient information in accordance with HIPAA guidelines. Ability to work independently and as part of a team in a fast-paced, patient-centered environment. Must have at least 2 years of recent experience in the specialty within the past 2 years. Preferred Qualifications: Previous experience in a healthcare setting, particularly in a front-office or patient service role. Familiarity with electronic medical records (EMR) systems. Knowledge of insurance billing and patient financial responsibilities. Experience in appointment scheduling and call center environments. Education: High School