Patient Service Representative

JOB SUMMARY

This position will assist in enrolling qualified patients in various health programs, including Medi-Cal, HMOs, Medi-Medi, My Health LA (MHLA), Child Health and Disability Prevention Program (CHDP), Primary Care Physician (PCP), Covered CA, and Cal Kids.

ESSENTIAL RESPONSIBILITIES

• Provide essential membership services to enrolled patients.
• Recruit new patients, completing necessary paperwork for enrollments.
• Support ongoing patient communications and follow-up.
• Support the healthcare team to enhance customer service.
• Ensure compliance with regulatory requirements and organizational standards.
• Conduct outreach to patients by phone, in-person, or through community events to connect patients with appropriate healthcare services.
• Track outreach metrics, prepare reports, and recommend improvements to increase patient participation and service utilization.
• Assist with health screenings and patient education, within scope of practice and organizational policy.
• Perform other duties as assigned.

KNOWLEDGE / SKILLS / ABILITIES

• Knowledge of customer service best practices.
• High level of professionalism, customer service, and interpersonal skills.
• Knowledge of staffing support.
• Strong computer skills in Microsoft Office.
• Ability to communicate in an articulate, professional manner while maintaining a necessary degree of confidentiality.
• Ability to work independently, meet deadlines, and multi-task while maintaining quality standards.
• Ability to work in culturally and racially diverse populations and in lower socio-economic conditions.
• Ability to pleasantly and effectively represent the organization.
• Ability to conduct presentations, tabling at events, and speaking with individuals or groups in community settings.