Patient Service Representative

Job Summary:

Responsible for greeting patients, and performs a variety of clerical tasks including patient registration, and payment processing.

Essential Functions:

• Greets patients, family members, and visitors determining services and/or other needs that are required.
• Monitors waiting area to insure that patients and family members' needs are addressed and that the area is tidy.
• Assists new patients in the completion of their registration information. Opens medical records for new patients including appropriate consent and clinical forms.
• Reviews with patient their insurance coverage or eligibility for other programs including sliding scale fee.
• Establishes a separate file for patients applying for sliding scale fee. Reviews documentation presented by patients determining that it meets the established criteria.
• Collects and processes patient demographic, financial, diagnoses and procedure code information with accuracy.
• Review third party coverage and payment arrangements available with patients. Inputs incoming payments and other data into system.
• Notifies the Medical Assistant that the patient has arrived and/or when new patients are ready for patient care services, dental or mental health services.
• Inputs payments from third party payors or other sources of data entry as needed.
• Reviews current visit charges and outstanding balances with the responsible party and arranges required payments. Inputs payments and prints receipt. Schedules return appointments.