Patient Service Representative - Call Center

PATIENT SERVICES REPRESENTATIVE- Call Center

Are you passionate about helping the underserved?

Western NC Community Health Services (WNCCHS) is a Federally Qualified Health Center (FQHC). We are committed to caring for our patients with purpose and integrity and providing our team members with the support they need.

We are looking for a Patient Services Representative (PSR)- Call Center. These services would be needed on-site at our Minnie Jones Health Center, which is open Monday through Friday from 7:30 am to 6 pm.

The PSR- Call Center provides phone coverage during business hours. They assist patients with call routing, registration, eligibility verification, and general inquiries. They communicate with people of various diverse backgrounds, ensuring all patients are treated in a sensitive and compassionate way.

QUALIFICATIONS

• Experience as a Certified Nursing Assistant (CNA) or Medical Assistant (MA), preferred.
• At least one year in a customer-facing role in any service-related industry.
• Sliding fee scale experience required.
• High School diploma or equivalent required.
• At least one year in a medical office setting is preferred.
• Bilingual English/Spanish is highly desired.

WORK/LIFE BENEFITS

• Competitive health plans for employees and dependents including Medical, Dental, Vision, and Telehealth
• Up to Eleven (11) Paid Holidays
• Up to Two (2) Floating Holidays
• Biweekly accrued PTO (total of 156 hours 1st year, based on 40 hr work week)
• No weekends or holiday work required
• Free telehealth service for you and your household
• 403b Retirement Savings with Match

CAREER GROWTH BENEFITS

• Monthly Staff Meetings and Training
• Relias Learning Management System (LMS)
• Continued Medical Education (CME) & Continuing Education (CEU)

Western North Carolina Community Health Services (WNCCHS) is an equal opportunity employer, and all qualified applicants will receive consideration for employment, services, programs or activities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Hourly range based on experience, education, and/or certification: $18.50 - $20.00 per hour