Job Responsibilities Effectively manage patient check‑in and check‑out processes, including identification verification, updating and confirming demographic and insurance information, and ensuring appropriate forms are provided and completed accurately.Collect co‑pays and payments from patients per coverage specifications and from self‑pay patients.Screen for eligibility and financial assistance.Follow policies and procedures in collecting and handling cash.Accurately enter patient information into the Electronic Health Record in a timely manner.Confirm, request, and process referrals and authorizations for specialty services.Contact patients to schedule appointments and send reminder/recall notifications.Respond to customer billing and payment inquiries as needed and, when appropriate, elevate issues.Display a proactive approach to customer service by listening to patients, taking ownership of solutions, and involving leadership when resolving concerns.Perform general clerical duties such as scanning information, tracking data, and receiving and sorting correspondence and packages efficiently.Perform other duties as assigned.Qualifications High School diploma or GED equivalent required.Medical Assistant certification, C‑NA certification, or Medical Terminology course preferred.1–3 years of experience in administrative/clerical support or customer service; experience in a healthcare environment preferred.Demonstrated ability to multi‑task, be flexible, ensure accuracy, and meet changing priorities in a fast‑paced, high‑workload environment.Ability to work both independently and within a team‑based environment.Strong computer literacy, including use of a computer system to enter information, manage and schedule appointments, and access electronic medical records.Knowledge of cashiering functions with ability to record payments and cash received.Good written and verbal communication skills, including interpersonal skills for engaging patients of diverse socioeconomic and cultural backgrounds.Basic understanding of medical terminology and procedures preferred.Ability to maintain confidentiality and listen attentively to patients and medical professionals.Bilingual in English/Spanish preferred.Ability to adapt to changing priorities and situations.Benefits Salary range: $25.00 – $29.12 per hour.Comprehensive benefits package including medical, dental, vision, and other standard employer benefits.Access to FHCSD Wellness Employee Hub for benefits information.Equal Employment Opportunity Statement Family Health Centers of San Diego provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.Family Health Centers of San Diego complies with applicable Federal civil rights laws and does not discriminate, exclude people or treat them differently on the basis of race, color, national origin, religion, physical and mental disability, sex, including pregnancy, childbirth and related medical conditions, age, genetic information, language preference/ability, citizenship status, marital status, sexual orientation and gender identity, AIDS/HIV, medical condition, political activities or affiliations, military or veteran status, or status as a victim of domestic violence, assault, or stalking.#J-18808-Ljbffr