Job Summary We are seeking a Patient Care Representative to join our team. No healthcare experience required. Applicant must be a growth minded and outgoing person who possesses strong collaboration skills. The primary responsibility of the PSR is to ensure 100% customer satisfaction through a welcoming and attentive atmosphere, efficient operations, and strong communication with the providers in the clinic (physical therapists and physician). Responsibilities
Greet patients at check-in and ensure they are scheduled for future appointments, account balance is up to date and all insurance requirements are current.
Answer phone calls from patients, and referral sources throughout the day.
Complete new patient registration
Complete Insurance/benefits verification, and present accurate PT benefits to the patient at Initial Evaluation.
Run reports daily to ensure clinic is compliant with payer requirements including: prescriptions, Medicare plans of care and progress reports, authorizations, referrals, visit restrictions, medical necessity reviews, etc.
Complete all Medical Records requests.
Order all monthly clinic office supplies and marketing materials
Qualifications
Previous experience as a Care Coordinator or in a similar position is preferred
Strong problem-solving and organizational skills
Ability to manage multiple projects or tasks and prioritize appropriately
Ability to work in fast-paced situations and make sound decisions quickly
Excellent interpersonal skills and high level of compassion