We are looking for agenuine, friendly, and empatheticself-starter to join the team at ourBoise Ears, Nose, Throat Clinic!

As a Patient Service Representative, you will play a significant part in creatinga greatexperiencefor patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients’ administrative needs. You willbe responsible forchecking in patients for appointments, collecting patient co-pays, answering telephones, takingaccuratemessages, scheduling appointments, and checking insurance eligibility. You will also need to be comfortable using our electronic medical record (EPIC) to update required information.

Our ideal candidateis friendly, detail-oriented, a quicklearnerand has a passion for providinga high-quality customer service experience to our patients. He or she will also need toutilizeexcellent communication skills while communicating with patients and families. The ability to provide superior customer service whileutilizingindependent decision-making skills will be essential in this position.

POSITION DETAILS:

This Full-Time position will have a schedule of Monday - Friday from 8:00AM - 5:00PM (or similar). This position will support a total of 4 ENT providers. The clinic is located at 6094 W Emerald St, Boise, ID 83704.

MINIMUM QUALIFICATIONS: 

• High School Diploma or equivalent preferred.

• Previouscustomer service experience. Healthcare experiencepreferred. Electronic health record (EHR) experiencea plus. Medical terminologypreferred.

• Experience with process improvement or lean philosophy preferred.

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ESSENTIAL FUNCTIONS:

• Knows, understands, incorporates, anddemonstratesthe Organization's Mission, Vision, and Values in behaviors, practices, and decisions

• Protects patients’ rights bymaintainingconfidentiality of personal and financial information and follows guidelines for HIPPA regulations

• Maintains operations by following policies and procedures and reports needed changes

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ADDITIONAL DUTIES:

• Acknowledges and greets patientsimmediately, providing a positive customer service experience

• Registers patients for appointments and completes paperwork

• Verifies and updates existing patient and insurance information

• Keeps patient appointments on schedule by notifying provider of patient’s arrival

• Informs patientsimmediatelyof delays, explains why, and theanticipatedwait time

• Collect, record, and communicate topatientstheir responsible balances for visit, diagnostic testing, supplies, etc.

• Maintain knowledge of different payer practices and deductibles

• Assistpatients with all aspects of Financial Assistance Paperwork

• Control credit extended to patients via a payment plan

• Maintain business office inventory and equipment and order supplies

• Maintaina neat work area including the reception area

• Follow Cash Control Policy and Procedure andbalancesdaily financial activities. Ensure collection of payments at time of service

About Saint Alphonsus:

• Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.

• Visitwww.saintalphonsus.org/careersto learn more about the benefits,cultureand career development opportunities available to you at Saint Alphonsus Health System.