Patient Service Representative

EHS Overview:

Episcopal Health Services Inc. (EHS) is a health system located on the Rockaway Peninsula in Queens, New York. EHS provides inpatient, outpatient, and emergency care to the diverse populations of the Rockaways, Five Towns, South Nassau, and beyond. The system offers comprehensive preventive, diagnostic, and rehabilitative services to people of all faiths.

St. John's Episcopal Hospital is accredited by The Joint Commission's Health Facilities Accreditation Program and is approved by the New York State Department of Health. The hospital is a recipient of the Gold-Plus Get with the Guidelines-Stroke Quality Achievement Award and the Gold-Plus Get with the Guidelines-Heart Failure Quality Achievement Award from the American Heart Association. Additionally, St. Johns is proud to be redesignated as a Baby-Friendly Hospital by Baby-Friendly USA - the accrediting body and national authority for the Baby-Friendly Hospital Initiative (BFHI) in the United States.

Come Grow With Us!

Type: Full-Time (75 hours biweekly)

Shift: Days

Hours: 8:00 AM - 4:30 PM

Pay Range: $25.97 - $27.33 per hour

Job Description:

Facilitate the movement of patients requiring Physical Medicine & Rehabilitation Services through the department. This includes registering, scheduling, getting treatment authorizations, and file maintenance. Perform additional clerical tasks as directed.

Responsibilities:

• Verify and process all clients with acceptable insurance and payment plans
• Obtain required authorization/s for patient services in a timely manner
• Provide information for co-payments and deductibles to the patients for visits
• Responsible for timely and accurate registration of all patients each visit for approved services
• Call all the patients with doctor and therapy visits on daily basis to reconfirm appointment 24-48 hours prior to appointments and call back patients to reschedule when they miss appointments
• Assist Director and the staff in collection of statistical data and in the QI/PI process
• Pull charts as requested
• Maintain inventory of office supplies and materials and requisitions them in a timely manner
• Provide necessary information to other departments and outside providers/agencies as requested/required

Requirements:

• High School Diploma or Equivalency Diploma required
• At least 3 years previous clerical experience
• Clerical in a clinical setting preferred
• Good customer service skills