Patient Service Representative II (44-Week Position)

Brandeis University Health Center

Hiring Range: $27.64-$30.11 per hour

Schedule: Full-time (40 hours/week), 44 weeks per year

Are you someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service? Brandeis University is seeking a Patient Service Representative II to join our Health Center team and help create a welcoming, supportive experience for our students and campus community.

As one of the first people patients interact with, you will play an important role in ensuring every visit begins with exceptional service, compassion, and professionalism. If you're organized, detail-oriented, and enjoy balancing patient interaction with administrative responsibilities, we'd love to hear from you.

What You will Do

In this highly visible role, you will:

• Welcome patients and visitors with warmth, professionalism, and excellent customer service.
• Schedule appointments and manage incoming phone calls efficiently and compassionately.
• Complete patient registration, verify demographic and insurance information, and support billing processes.
• Help maintain accurate patient records within the electronic health record (EHR) system.
• Support providers and clinical staff with administrative and patient care tasks, including rooming patients, taking vital signs, and assisting with medication renewals, as appropriate.
• Monitor patient flow and help ensure an organized, welcoming reception area.
• Work collaboratively with providers, clinical staff, and colleagues to deliver an exceptional patient experience.

What We're Looking For

We're seeking candidates who have:

• A high school diploma or GED (Associate's degree preferred).
• One to three years of experience in a healthcare, medical office, or customer service environment.
• Outstanding communication and interpersonal skills.
• Strong organizational skills with excellent attention to detail.
• The ability to multitask while maintaining accuracy and professionalism.
• A commitment to providing exceptional service and maintaining patient confidentiality.

Preferred qualifications include:

• Medical Assistant training or certification.
• Experience using electronic health records (such as Medicat or other EHR systems).
• Knowledge of medical billing processes.
• Proficiency with Microsoft Office applications.

Basic Life Support (BLS) certification is required.

Why Brandeis?

At Brandeis University, you will join a collaborative community dedicated to supporting student well-being and academic success. Our Health Center team values compassion, teamwork, continuous learning, and delivering high-quality care in a welcoming environment.

This position offers the opportunity to make a meaningful difference in students' lives while enjoying a unique 44-week, full-time schedule, providing additional time away from work each year.

If you're passionate about providing exceptional service and want to be part of a mission-driven university community, we encourage you to apply.

Pay Range Disclosure

The University's pay ranges represent a good faith estimate of what Brandeis reasonably expects to pay for a position at the time of posting. The pay offered to a selected candidate during hiring will be based on factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience and education/training, internal peer equity, and applicable legal requirements.

Equal Opportunity Statement

Brandeis University is an equal opportunity employer which does not discriminate against any applicant or employee on the basis of race, color, ancestry, religious creed, gender identity and expression, national or ethnic origin, sex, sexual orientation, pregnancy, age, genetic information, disability, caste, military or veteran status or any other category protected by law (also known as membership in a "protected class").