Patient Service Representative II

Columbus Arthritis Center is one of the largest rheumatology practices in Ohio, committed to delivering exceptional, compassionate care in a respectful and welcoming environment. We believe our people are the foundation of our success and are dedicated to supporting employee growth, engagement, and teamwork.

We are currently seeking a full-time Medical Receptionist to join our Patient Services Team at our Dublin Road location near Grandview. This is a Monday - Thursday, 8:00 AM - 6: 00 PM position. It is often the first point of contact for our patients and plays a vital role in creating a positive patient experience.

What You’ll Do

• Greet and assist patients and visitors in a courteous, professional, and compassionate manner
• Schedule and reschedule patient appointments accurately using the NextGen system
• Facilitate patient flow by notifying clinical staff of patient arrivals
• Verify patient demographics, registration forms, and insurance information
• Collect patient payments, post transactions, and balance the cash drawer daily
• Respond to patient questions and concerns with empathy and professionalism
• Maintain patient privacy and confidentiality in compliance with HIPAA
• Open and close the office and assist with front-desk operations as needed
• Communicate effectively with providers and staff to ensure coordinated care

What We’re Looking For

• Strong attendance, punctuality, and reliability
• Excellent customer service and communication skills
• Professional demeanor with a positive, patient-centered attitude
• Ability to multitask and remain calm in a fast-paced environment
• Strong attention to detail and accuracy
• Comfort using computers and electronic health records
• Ability to lift up to 25 lbs and alternate between sitting and standing throughout the day

Work Environment

• Primarily front-desk and computer-based work
• Extended periods of sitting or standing
• Collaborative outpatient clinical setting
• Why Join Columbus Arthritis Center
• Stable, weekday schedule — no evenings or weekends
• Supportive team environment
• Opportunity to grow within a large, well-established specialty practice
• Be part of a mission-driven organization focused on compassionate care

Other Duties

This job description is not all-inclusive regarding the activities, tasks, duties, or responsibilities that are required of the associate in this job. Tasks, duties, and responsibilities may change at any time, with or without notice.