Patient Service Representative II | Medicine Centralized Financial Screening | Gainesville

Overview

Patient Service Representative II

The Patient Service Representative II serves as a vital link in delivering efficient, coordinated, and patient-centered care by ensuring all scheduling, financial, and communication processes are accurately completed for patients and referring physicians. This role applies established scheduling guidelines and provider calendar management principles to optimize patient flow, support timely access to care, and contribute to strong operational and financial performance.

Working within physician-established protocols, the representative reviews referral requests and determines appropriate appointment timing based on clinical needs and scheduling criteria. As a key coordinator in the scheduling process, this position facilitates clear and consistent communication between referring physicians, patients, and attending providers to ensure a smooth and well-organized care experience.

In addition, the Patient Service Representative II supports the financial integrity of the University of Florida Physicians and the Ambulatory Care Unit (ACU) by carrying out essential revenue cycle functions that support accurate and efficient billing and reimbursement. Responsibilities include applying coding and billing guidelines, verifying insurance coverage, securing prior authorizations, reviewing patient account information, maximizing collections, and providing financial counseling to patients in a professional and supportive manner.

This position may also be required to float to other clinic locations as needed to ensure adequate coverage and continuity of operations.

Responsibilities

Required Skills and Competencies

• Strong communication, organizational, and problem-solving skills.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
• Demonstrated ability to function collaboratively as part of a team.
• Comfortable discussing and collecting patient payments in a professional, empathetic manner.
• Ability to provide financial counseling to patients regarding billing and payment responsibilities.

Qualifications

Minimum Education and Experience Requirements

• High school diploma or equivalent required.
• Minimum of two (2) years of financial or physician practice experience required, preferably in patient accounts and collections.
• Knowledge of CPT and ICD-10 coding preferred.
• Experience with Epic or similar electronic health record systems preferred.
• A bachelor's degree may substitute for two (2) years of required financial or physician office experience.
• Additional Requirements
• Motor Vehicle Operator Designation: Employees in this position are not required to operate a vehicle for assigned business purposes.
• Note: A frequent driver is defined as an employee who uses a personal or institutional vehicle at least once daily, five trips per week, or an average of more than 150 miles per week in job-related duties.

Licensure/Certification/Registration

• Not applicable.