Job Summary: We are seeking a motivated and like-minded Patient Service Representative that has a passion for providing top of the line customer service. The ideal candidate will possess clear goals of working as a full treatment team member with other medical professionals and advancing within our culture in the fast-paced and exciting field of mental health. The Patient Service Representative is responsible for scheduling appointments and routing calls to the appropriate party. The Patient Service Representative is to provide top-of-the-line customer service to all patients at all times.
Key Responsibilities:
Schedules appointments with the appropriate provider and time/location slot, utilizing appropriate scheduling protocol.
Routes calls to the appropriate extension, ability to take messages and enter as a task.
Utilizes all electronic systems and internet access to obtain necessary patient information effectively and appropriately.
Collects and compiles accurate information for electronic records to perform clerical and scheduling duties accurately and efficiently.
Demonstrates ability to maintain accurate, legally sound, and complete records.
Interfaces with appropriate medical staff to ensure a cohesive working relationship in providing patient care services.
Enters notes/special instructions needed for scheduling in the electronic medical record.
Completes accurate documentation of informed consent with patients for visits as needed.
Confirms the patient’s insurance provider and either obtain prior authorization or communicates the need for prior authorization to appropriate parties as needed.
Performs all aspects of patient care in an environment that organizes patient safety and reduces the likelihood of medical/health care errors.
Assists other members of the department as needed.
Qualifications:
Bi-lingual in Spanish is strongly preferred.
High School Diploma required. College or college-equivalent education is preferred.
Previous experience with scheduling, phone operator, and working in a medical facility.
Must be friendly, outgoing, “people-oriented”.
Excellent communication skills, both written and oral.
Telephone and computer skills are a must.
Must be able to prioritize multiple tasks at once, and deal with high levels of stress in an environment of changing priorities.
Must be able to interact with all levels of staffing in a professional manner.
Numbers & Facts
Location
Irvine, CA
Job Type
Full-time
Skills
Calendar Managementunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Documentationunmatched
Electronic Medical Recordsunmatched
Establish Prioritiesunmatched
Health Insuranceunmatched
Healthcareunmatched
High School Diplomaunmatched
Informed Consentunmatched
Insuranceunmatched
Medical Recordsunmatched
Multilingualunmatched
Multitaskingunmatched
Patient Careunmatched
Patient Safetyunmatched
Presentation/Verbal Skillsunmatched
Psychiatry and Mental Healthunmatched
Spanish Languageunmatched
Team Playerunmatched
Telephone Skillsunmatched
Vision Planunmatched
Writing Skillsunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.