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Skills
Administrative Skillsunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Electronic Medical Recordsunmatched
High School Diplomaunmatched
Internet Applicationunmatched
Medical Billingunmatched
Medical Recordsunmatched
Patient Assessmentunmatched
Patient Careunmatched
Telephone Skillsunmatched
Description
Job Type
Full-time
Description
The Patient Service Representative serves as the first point of contact for patients calling or arriving at the clinic. This position is responsible for greeting and checking-in patients, obtaining patient information, collecting payments, assisting with necessary paperwork, and fulfilling other customer service or administrative duties.
Essential Duties & Responsibilities:
Registering, scheduling and re-scheduling patients for initial appointments and follow-ups
Entering data for patients into an electronic medical record (EMR)
Answering patient questions about billing and payments and collect payments
Screening incoming calls to provide the proper routing to other departments when necessary
Verifying insurance eligibility
Accepting lab drop offs from patients
Other duties as assigned
Requirements
Education, Experience and Qualifications:
Previous experience in front office or similar role preferred
High school diploma or GED
Experience using an Electronic Medical Record system as well as foundational computer skills, including Microsoft Office Suite and the Internet. Ability to navigate at a basic level within web-based applications.
Ability to learn and follow HIPAA requirements and respect patient privacy rights