Patient Service Representative, Limited - Common Ground

Patient Service Representative, Limited - Common Ground - - 32306 - UCLA Health

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Patient Service Representative, Limited - Common Ground

General Information

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Work Location: Venice, CA, USA

Onsite or Remote

Fully On-Site

Work Schedule

Monday-Friday, 8:00am-5:00pm or 8:30am-5:00pm

Posted Date

07/28/2026

Salary Range: $26.42 - 37.49 Hourly

Employment Type

4 - Staff: Limited

Duration

5.5 months

Job #

32220

Primary Duties and Responsibilities

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Venice Family Clinic is a leader in providing comprehensive, high-quality health care to people in need. The organization has more than 500 staff who serve 45,000 people with compassion, dignity, and respect across an area from the Santa Monica Mountains through the South Bay. We have a network of clinics, Early Head Start centers, and mobile clinics, plus an expansive street medicine program to reach people experiencing homelessness. Read more about us at venicefamilyclinic.org.

Join our Common Ground team as a Patient Service Representative and make a difference in the community. Under the direct supervision of the Director, the Patient Service Rep will provide front desk support.

Key Duties:

• Answer calls for the HIV, STD, and Syringe Exchange program in Spanish and English.
• Provide accurate, nonjudgmental information to all clients and patients.
• Greet clients and support navigation to appropriate services.
• Provide check-in/check-out services to clients for medical visits.
• Keeps the drop-in center and front desk cleaned and organized.
• Provide administrative support to HIV, Hepatitis C, Prevention and SSP programming.
• Per the Provider, Case Manager or Supervision arrange for follow up medical appointments.
• Provide additional backup administrative support as assigned.
• Perform other duties as assigned.

Please note that this is a full-time limited position for 5.5 months and may convert to career.

Salary Range: $26.42 - $37.49 Hourly

Job Qualifications

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Requirements:

• Knowledge of HIV/AIDS and antibody testing, community resources, Hepatitis C and STD knowledge, harm reduction, and syringe exchange.
• Skill in database management, maintenance, queries, and data entry.
• Ability to complete required program documentation.
• Public speaking and leadership ability.
• Skill in providing individualized HIV/Hep C health education, HIV/ Hep C testing and Counseling.
• Ability to follow through on assignments, and work independently, and work as part of a group.
• Ability to discuss sensitive matters in a non-judgmental manner and respect confidentiality.
• Ability to work effectively with people of diverse cultural and educational backgrounds.
• Skill in maintaining cooperative working relationships with staff members and volunteers.
• Ability to manage many deadlines and multi task.
• Bilingual in English and Spanish.

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

Current/former UC employees are subject to a personnel file review.

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