Patient Service Representative

Radiology Imaging Associates

Littleton, CO

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JOB DETAILS

SALARY

$19–$22.70 Per Hour

SKILLS

Alliance/Partner Management, Basic Life Support (BLS), CPR Certification, Clinical Medicine, Communication Skills, Cross-Functional, Current Procedural Terminology (CPT), Customer Support/Service, Demographics, Dental Insurance, Driver's License, English Language, Equipment Maintenance/Repair, Establish Priorities, Financial Management, Financial Statements, Healthcare, Hospital, ICD-10, Information Technology & Information Systems, Insurance, Legal, Magnetic Resonance Imaging (MRI), Mammography, Medical Coding, Medical Imaging, Medical Records, Medical Terminology, Medicare, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Pain Management, Patient Care, Patient Registration, Presentation/Verbal Skills, Production Systems, Purchasing/Procurement, Radiography, Radiology, Reimbursement, Team Player, Telephone Skills, Time Management, Ultrasound, Vision Plan, Writing Skills

LOCATION

Littleton, CO

POSTED

2 days ago

Patient Service Representative | Littleton, COReporting to Manager, Patient Access

Employment Type: Full Time

Invision Sally Jobe (ISJ) is a network of imaging centers built and managed through a partnership between Radiology ImagingAssociates and HealthOne. Our imaging centers are conveniently located throughout the South Denver area and offer a variety of exams using state of the art equipment. Our services include MRI, CT, digital mammography, ultrasound, pain management, DXA, X-Ray, and image guided biopsies. Our mission is to improve the health of patients in the communities we serve by providing them with the highest quality imaging and associated medical care.

Summary of Position: The Patient Service Representative registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments. This position collaborates with multidisciplinary team members to provide the very best care for our patients. The Patient Service Representative's primary purpose is to collect accurate demographic, financial, and basic medical information from patients and/or their designee in a timely and professional manner.

Job Responsibilities:

Performs full registration and ensures that insurance is verified, and all patient's information is correct
Obtains signatures from patient/guarantor for release of information, general consent to treat, statement of financial responsibility, Medicare and other Insurance forms, and other required paperwork, as measured by account audits, review and feedback from downstream departments
Instructs patient to complete any questionnaires that might be required by the clinic
Answers telephone calls and responds to questions and inquiries or transfers when appropriate
Adheres to policies and procedures and safeguards assets
Obtains copies of insurance cards, drivers license and any other applicable information as necessary
Obtains, verifies, and enters complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
Explains insurance benefits and patient liability by using appropriate communication methods/styles
Financially secures all patient accounts to maximize hospital reimbursement in a customer service-oriented fashion
Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system
Communicates clearly and openly
Build relationships to promote a collaborative environment
Be accountable for individual performance
Makes patients and their needs a primary focus of one's actions; develops and sustains productive patient relationships
Greets each patient with a smile, eye contact, proper tone, and welcoming body language
Other Duties as assigned

Experience/Skill Requirements:

Ability to work in a production driven environment
CPR/BLS certification preferred
Must be able to multitask in a high-volume environment
Strong written and verbal communication skills
Knowledge of medical terminology, and CPT, ICD-10 coding
Ability to maintain positive customer service
Must maintain the highest level of confidentiality
Effective prioritization skills and ability to manage time independently
Communicate clearly and effectively in both verbal and written communication
Exhibit strong relationship building and diplomacy skills
Strong Microsoft Office skills (Excel, Word, Outlook)
Previous experience as an admissions/registration representative performing all aspects of the registration process in a healthcare setting is preferred
Must be able to read, write, and speak in English

Education Requirements:

High School Diploma or GED required

Compensation is between $19.00 and $22.70/hr

In accordance with Colorado law, the range provided is Invision Sally Jobe's reasonable estimate of the base compensation for this role, and is based on non-discriminatory factors such as experience, knowledge, skills, and abilities. This position will accept applications on an ongoing basis, and will remain open until filled.

Our benefits include:

Medical, dental, and vision insurance
Term life insurance, AD&D, and EAP
Long Term Disability
Generous Paid Time Off
Paid holidays
Voluntary income protection options (ie. supplemental life insurance, accident, critical illness)
Profit-sharing 401(k) retirement plan
Tuition reimbursement

Full-time employees will become eligible for benefits on the 1st day of the month following 30 days of employment. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis. PRN employees are not eligible for benefits.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

About the Company

Radiology Imaging Associates

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