Patient Service Representative

The Patient Service Representative (PSR) is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. The PSR schedules patient appointments according to Provider availability, explains intake forms to new patients and processes payments after treatment.

As client-facing professionals, PSRs play a key role in representing the health center within the community. Duties and responsibilities for this role typically include:

• Greeting patients professionally both in person and on the phone
• Checking patients in and out
• Answering telephones, distributing messages, and making appointments
• Collect and records charges
• Providing computer entry services
• Applying screening procedures requiring application of computerized systems and evaluation of client income and verification of coverage
• Maintaining detailed records and tracking of client information

Education: High School graduate or GED. Preferred two semesters of college or four semesters of vocational training.

Licensure: N/A

Experience: Minimum two years' work experience in a clerical position. Post high school education may be substituted for this requirement.

Language: English; bilingual (English/Spanish) preferred.

Travel: Occasionally; valid Texas drivers' license and current auto insurance required; must have reliable and safe transportation.

Hours of Work: 8am-5pm M-F with some weekend/evening work.

KNOWLEDGE/SKILLS

Knowledge

Basic knowledge of HIPAA.

Working knowledge of computers and general office equipment.

Skills

Strong organization skills.

Able to handle multiple tasks at once.

Ability to deal with tough situations with composure.

Excellent public relations, communication, computer, basic math, and writing skills.

Demonstrate excellent customer service skills and cultural competency.

Active listening.

Speech Recognition: The ability to identify and understand the speech of another person.