Patient Service Representative

Description

Additional Position Details: FTE: 0.000001 | On Call | Primarily Mon - Fri / 8AM - 5PM

Starting Wage: $16.99-$23.38 per hour, depending on experience 

Position Summary

The Patient Services Representative 1 (PSR), under general supervision, is a multi-tasking position performing a variety of support functions for medical clinics. Duties may include all or part of the following: greeting and directing patients and visitors, telephone management, scheduling, registration, copay collections, time of service account management, charge entry, appropriate cash and end-of-day closure procedures.

The PSR ensures all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration information is captured prior to, or during each patient visit. In this role, the PSR will perform appropriate and timely charge entry for all patients’ visits, manage cash drawers according to established protocols, post cash to patients’ accounts, and manage patient responsible account balances at the time of service. Collaborative interaction with patients, physicians, other staff members, and management, patient satisfaction, and accurate processing of all front-end functions are integral to the success of this position.

Qualifications

• Previous clerical, administrative, healthcare, or customer service experience, or equivalent education, is required
• High School Diploma, GED, or equivalent experience demonstrating the ability to effectively communicate as required for the position.

Required Skills

• Must demonstrate the ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment
• Ability to communicate effectively with internal and external clients, possessing strong customer service skills
• Demonstrate excellent interpersonal skills, strong customer orientation and an outgoing, pleasant demeanor
• Ability to work independently, demonstrate teamwork to ensure a highly effective team, organize and implement assigned tasks
• Flexibible schedule to meet department needs for coverage

Total Rewards

We offer a comprehensive Total Rewards package designed to support your well-being and professional growth, including:

• Competitive Pay: Hourly and salaried positions earn market-based compensation. 
• Health & Wellness: Medical, dental, and vision coverage for part-time and above employees and their eligible dependents beginning within 30 days of hire.
• Retirement Savings: Employer-sponsored retirement plan with company contribution and match.
• Paid Time Off: Generous ETO for part-time and above employees.
• Professional Development: Continue to enhance your education through our tuition reimbursement and tuition repayment program
• Additional Benefits: Life insurance, disability coverage, and employee assistance programs.

At Asante, we are guided by our values:

Excellence - Respect - Honesty - Service - Teamwork

Asante is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and to employing and advancing qualified individuals of all backgrounds, including women, minorities, individuals with disabilities, and protected veterans.