Duties and Responsibilities:
- Patient registration, scheduling, data entry, and processing.
- Educates patients regarding benefits and collects patient payments, at point of service.
- Complete and accurate management of patient data in practice management system.
- Verify health insurances and obtain referrals.
- Miscellaneous administrative tasks including, but not limited to scheduling, transportation to other offices, filing, faxing, etc.
- Must have a clear understanding of company policies including the company manual.
Requirements
Knowledge, Skills, and Abilities:
- Exceptional Customer Experience – Understands and anticipates customer needs, takes action to meet customer's needs, and strives to exceed their expectations.
- Proactive- Keep others informed. Ask for help when needed, brings service challenges to supervisor.
- Drive for Results – Strives for improving the delivery of services with a commitment to continuous improvement.
- Focus on Efficiency – Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness.
- Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization.
- Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism.
- Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities.
Typical Physical Demands:
- Sitting, Standing, Bending, Reaching, Stooping, Walking and Lifting
- Ability to see, hear, and speak with sufficient capability to perform assigned tasks
- Driving independently to other facilities