The Patient Service Representative handles patient greeting, registration, financial counseling, and record management, with some front desk duties in medical and dental settings.
Qualifications include a high school diploma and experience in a related environment, proficiency with software, strong communication, interpersonal skills, and the ability to multitask in a fast-paced, stressful setting.
Key responsibilities involve providing excellent customer service, managing patient check-in/out, verifying insurance, scheduling appointments, handling payments, and maintaining confidentiality per HIPAA standards.
They answer phones, assist with billing, facilitate patient education, and ensure documentation accuracy.
The role requires physical activity, including standing, walking, lifting over 30 pounds, and occasional travel. Attention to detail, problem-solving, and sound judgment are essential for success.