Sign upLog in
See more jobs

Patient Service Representative

Pendleton Eye Center
  • Oceanside, California
    10 days ago

    Job Description

    Unifeye Vision Partners is one of the premiere eye care practices in the nation. We believe in One Team, All In. The culture at UVP is one of excellence and teamwork. We are passionate about patient care and dedicated to improving quality of life through life-changing vision procedures and treatments. 

    Unifeye Vision Partners is currently hiring for a Patient Service Representative, Oceanside, CA.
     
    SUMMARY
    This position is responsible for patient check-in, patient check-out, as well as treating all patients in a professional and courteous manner. Review patient chart to verify necessary information and obtain appropriate signatures. Enter new patient information or update existing patient information into computer. Welcome all patients when they enter the office.
    Essential duties and Responsibilities
    • High school diploma or equivalent and two years minimum experience delivering customer service.
    • Demonstrated ability to communicate well with people, both internally and externally utilizing both written and verbal means.
    • Exceptional skills in keyboard and operating computer systems and must type at least 45 words per minute.
    • Ability to work in a structured environment with a diverse workforce.
    • Empathetic to patients’ needs and concerns.
    • Attention to detail while demonstrating multi-tasking skills.
    Patient Check In
    • Responsible for patient check-in, greeting every patient in a pleasant and professional manner.
    • Mark arrival time of patients in office and make sure patients have been checked in.
    • Evaluate chart data to verify all information has been received, completed, and signatures obtained.
    • Check patient insurance eligibility.
    • Verify and scan patient’s current insurance card.
    • Verify address, e-mail, and phone number.
    • Communicate with patients if there is a delay. Offer to reschedule if patient unable to stay.
    Patient Check Out
    • Check-out all patients.
    • Schedule follow-up appointments as directed by the physician.
    • Schedule patients for transfer of care and order any required diagnostic testing.
    • Secure all necessary patient signatures; obtain proper informed consent, and insurance authorization.
    • Ensure patient satisfaction.
    Administrative
    • Ensure that proper authorization or referral is collected for the patient.
    • Obtain authorization or referrals that have not been received by the practice.
    • Prepare charts appropriately, calculating patient responsibility.
    • Place telephone calls to no-show appointments and reschedule as needed.
    • Answer telephones and schedule patient appointments, collecting all necessary information.
    • Assist other front office personnel, as needed.
    • Perform other duties as required including training new staff.
    • Keep the lobby area maintained in clean and orderly status. Remove waste when needed.
    KNOWLEDGE/SKILLS/ABILITIES
    • Computer Skills – Proficient ability to use a computer and electronic medical record.
    • Detail Oriented – Ability to pay attention to the minute details of a project or task.
    • Flexibility – Ability to adapt easily to changing conditions and work responsibilities.
    • Positivity – Display a positive attitude and is a positive agent for change.
    • Teamwork – Work as part of a team and collaborate with co-workers.
    • Bilingual in Spanish a plus
    EDUCATION AND/OR EXPERIENCE
    • High school diploma or equivalent required. 
    • Minimum 2 years of Medical Front Office experience required. 
    • Lead or supervisor experience in a Medical Office preferred. 
    CERTIFICATES, LICENSES, REGISTRATIONS
    None required.
     
    SUPERVISORY RESPONSIBILITY
    This position has no supervisory responsibility.
     
    JOB QUALIFICATIONS
    To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation.  The requirements below are representative of the minimum knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities
     
    Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
     
    *This position can require travel*
     
    Pay Range $23.00 - $26.00

    Numbers & Facts

    LocationOceanside, California
    Websitehttps://pendletoneye.com/careers/

    Skills

    • Calendar Managementunmatched
    • Communication Skillsunmatched
    • Computer Skillsunmatched
    • Computer Systemsunmatched
    • Customer Support/Serviceunmatched
    • Detail Orientedunmatched
    • Electronic Medical Recordsunmatched
    • High School Diplomaunmatched
    • Informed Consentunmatched
    • Insuranceunmatched
    • Keyboardsunmatched
    • Medical Officeunmatched
    • Medical Recordsunmatched
    • Multilingualunmatched
    • Multitaskingunmatched
    • Outpatient Careunmatched
    • Patient Assessmentunmatched
    • Patient Careunmatched
    • Patient Chartsunmatched
    • Quality of Lifeunmatched
    • Spanish Languageunmatched
    • Staff Trainingunmatched
    • Team Playerunmatched
    • Telephone Skillsunmatched

    Be found by employers

    5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.

    Level up your application

    Professional resume templates

    Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

    Free resume templates

    Free resume builder

    Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

    Free resume builder