Patient Service Representative - Ortho Department

Benefits/Compensation:

• Compensation is based on experience
• Paid time off (PTO)
• Health insurance
• Dental insurance
• Vision insurance
• Flexible Spending Accounts (FSAs)
• 403(B) Retirement plan
• Tuition Reimbursement Program (after 1 year of service)

As a non-profit community hospital, Fitzgibbon Hospital is vital to the health and well-being of the communities it serves in the Marshall, MO and surrounding area. We are looking for a self-driven compassionate Patient Service Representative to join our Ortho/Out Patient Clinic team.

A Patient Service Representative:

• Greets and registers patients presenting to the hospital,  Emergency Department, and clinics
• Announces codes over the Emergency Alert System for the organization
• Collects copays and balances on current and previous encounters
• Answers all switchboard calls for the organization

• Full-Time (80 hours every two weeks)
• Monday - Friday 8:00am-5:00pm

• Clinic Scheduling
• Phones
• Authorizations
• Surgery Scheduling
• Imaging Scheduling
• Registration
• Referrals

• Excellent customer service
• Dependable: reliable transportation and positive contact number
• Good work history
• Adaptable/flexible: enjoys doing work that requires frequent shifts in direction
• Detail-oriented: establishing an environment that is responsive to patients, guests and employees’ needs
• Achievement oriented: enjoys taking on challenges
• Independent: enjoys working with little direction

About our Patient Registration Team

The Patient Registration Team at Fitzgibbon Hospital is a very important area within the Revenue Cycle of the organization. Patient Service Representatives are the first faces that all patients and visitors see when they enter the organization and are typically the last faces that are seen before they leave. The Patient Service Representative initiates the electronic encounters for all patients as well. Accuracy is highly important as all Patient Service Representatives have a direct impact on reimbursement. Federal, State, and Private insurances are constantly changing requirements so the team is always learning and adapting to ensure we are positively influencing reimbursement.

Requirements

• High School Diploma
• Preferred 1 year customer service experience
• Preferred insurance experience