Patient Service Representative

Premier Orthopaedics

Paoli, PA

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JOB DETAILS

SKILLS

Administrative Skills, Billing, Calendar Management, Certified Hand Therapist (CHT), Co-Payments, Communication Skills, Customer Support/Service, Demographics, Documentation, Electronic Medical Records, Establish Priorities, Fellowship, Financial Management, HIPAA (Health Insurance Portability and Accountability Act), Hand Surgery, Healthcare, Healthcare Providers, High School Diploma, Insurance, Insurance Regulations, Magnetic Resonance Imaging (MRI), Medical Assistance, Medical Records, Medical Terminology, Medicine, Occupational Therapy, Organizational Skills, Orthopedics, Outpatient Care, Patient Assessment, Patient Care, Patient Confidentiality, Patient Education, Patient Registration, Physical Therapy, Privacy Controls, Team Player, Telephone Skills, Time Management, Urgent Care

LOCATION

Paoli, PA

POSTED

2 days ago

Patient Service Representative

Location: Paoli, PA

Organization: Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder

Overview

Premier Orthopaedics, in partnership with PhiladelphiaHand to Shoulder, is seeking a dedicated and skilled Patient Service Representative to join our team at our Paoli, PA office. As two of the region's most respected providers of orthopedic and upper extremity care, we offer a collaborative, patient-focused environment that prioritizes clinical excellence, innovation, and ongoing professional development. This is a full time position with hours on Monday - Friday.

Position Summary

The Patient Service Representative is responsible for delivering outstanding customer service to patients and visitors by performing a variety of front-office and administrative tasks. This position involves greeting patients, managing check-in/check-out, verifying insurance, scheduling appointments, and collecting payments, while maintaining accuracy and confidentiality in all patient interactions.

Key Responsibilities

Promptly greet and acknowledge patients; inform Medical Assistants and Providers of patient arrivals.
Answer incoming calls promptly and courteously, providing information or directing inquiries as appropriate.
Instruct patients in completing medical history and information forms; review and correct account details as needed.
Obtain complete and accurate demographic and insurance information, ensuring all required documentation and authorizations are in place.
Identify and collect co-payments, co-insurances, and outstanding balances; establish payment plans as authorized.
Explain financial and insurance requirements to patients; refer complex issues to the Billing Department.
Verify insurance benefits and notify patients or staff of coverage limitations or authorization needs.
Scan and upload patient documents (photo ID, insurance cards, referrals, forms) into the EMR system.
Schedule and confirm patient appointments; ensure all necessary referrals and authorizations are received.
Prepare charts for upcoming appointments and communicate any scheduling delays to patients in the lobby.
Maintain and balance cash drawers; reconcile daily transactions.
Protect patient privacy and confidentiality in accordance with HIPAA standards.
Maintain a clean, organized, and professional front-office environment.
Perform other duties as assigned

Qualifications

Education:

High school diploma, GED, or equivalent working knowledge preferred

Licenses & Certifications:

None required

Experience:

Minimum of 1-2 years of patient registration or front office experience in a medical or healthcare setting preferred
Experience with insurance rules and regulations, medical terminology, and EMR systems highly preferred (Allscripts Pro Suite a plus)
Experience collecting payments and explaining financial responsibilities to patients preferred
Knowledge of HIPAA guidelines and office safety protocols
Ability to communicate effectively with physicians, staff, patients, and the public, and establish positive working relationships with internal and external stakeholders

Compensation & Benefits

Comprehensive benefits package including medical, dental, and vision plans for employees working 30+ hours a week.
100% employer-paid life insurance
401(k) with employer match
Benefits begin the first of the month following hire date (for full-time employees)
Generous paid sick and vacation time
7 paid holidays annually
Opportunities for growth and advancement
Employee referral reward program

About Premier Orthopaedics & Philadelphia Hand to Shoulder

Premier Orthopaedics and Philadelphia Hand to Shoulder Center (PHSC) are leading providers of comprehensive musculoskeletal care throughout Pennsylvania, New Jersey, and Delaware.

Premier Orthopaedics delivers expert treatment for orthopedic injuries, joint disease, interventional spine care, regenerative medicine, and comprehensive physical therapy services, supported by more than 120 providers across 50+ locations. Our facilities include state-of-the-art MRI centers, outpatient surgery centers, physical therapy clinics, and orthopedic urgent care centers to ensure timely access to high-quality, patient-focused care.

Philadelphia Hand to Shoulder Center (PHSC), a division of Premier Orthopaedics, has been nationally recognized for more than 50 years for its specialized care of the hand, wrist, elbow, arm, and shoulder. Our fellowship-trained surgeons and certified Hand and Occupational Therapists collaborate to provide seamless care-from diagnosis and treatment to post-operative and rehabilitative recovery. With 20+ convenient locations across Pennsylvania and New Jersey, PHSC offers advanced, integrated care to restore function, mobility, and quality of life for patients with upper extremity conditions.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

About the Company

Premier Orthopaedics

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