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Patient Service Representative

Drexel

Philadelphia, Pennsylvania

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JOB DETAILS
SKILLS
Billing, Calendar Management, Co-Payments, Collective Bargaining, Communication Skills, Compensation and Benefits, Computer Skills, Customer Support/Service, Demographics, Health Insurance, Insurance, Medical Billing, Medical Record System, Medical Terminology, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multitasking, Outpatient Care, Patient Assessment, Patient Care, Patient Registration, Physical Demands, Presentation/Verbal Skills, Telephone Skills, Writing Skills
LOCATION
Philadelphia, Pennsylvania
POSTED
8 days ago

Job Summary

Responsible for patient registration, insurance identification and verification, scheduling appointments, collecting payments and charge entries

Essential Functions

  • Manages all aspects of patient appointments, including but not limited to scheduling, pre-registration, insurance verification, checking in and checking out patients, collecting copayments.
  • Greets patient, on the phone or in person, and obtains, verifies, updates and compiles all registration, demographic and insurance information.
  • Answers telephone and provide information regarding fee services, appointments, insurance information and payment concerns.
  • Enters patient charges into computerized billing system including, but not limited to, recording the information, collecting payments, completing insurance papers and recording charges, payments and adjustments.
  • Cross-trained in various processes, such as: Central Check In, Registration, Suite 5- Specialty Services, Appointment Center, Pre-Registration, External and offsites.
  • Provides relief coverage, as needed.
  • Other duties as assigned.

Required Qualifications

  • Minimum of HS Diploma or GED.
  • Minimum of experience in a clerical position or equivalent formal training.
  • Experience with medical insurance and medical terminology.
  • Experience in a clerical position or equivalent formal training.
  • Excellent customer service skills.
  • Ability to handle multiple tasks simultaneously while maintaining a friendly and cheerful demeanor.
  • Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint, Outlook) and Electronic Health Records.
  • Excellent verbal and written communication skills.
  • Available to work evenings.

Physical Demands

  • Typically sitting at a desk/table

Location

  • The Eye Institute - Oak Lane

Additional Information

This is a Full-Time Union position classified as Non-Exempt.  Benefits and compensation are based on the agreed Collective Bargaining Agreement for this position.

Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.

A review of applicants will begin once a suitable candidate pool is identified.

 

 

About the Company

D

Drexel

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