Patient Service Representative

Opportunity Overview:

A Patient Service Rep at Scripts Rx, under the supervision of a licensed pharmacist, helps the pharmacists provide medication to patients and consumers. Patient Service Reps work in an omnichannel (call, text, chat, and email) patient contact center environment where key tasks include contacting patients, performing patient insurance eligibility checks, preparing prescriptions for delivery, supporting prior authorization processing, addressing patient prescription concerns, and managing inbound pharmacy call volume.

At Scripts Rx, patient service of the utmost importance, which is why deploy a number of cutting-edge technologies and custom solutions to provide an unrivaled experience. Working at Scripts Rx is more than working at a pharmacy, it is working with a talent team, striving to improve healthcare outcomes for our patients and doctors we service.

Scripts Rx pharmacy maintains a diverse workforce and is fully committed to providing an equal employment opportunity environment regardless of gender, race, sexual orientation, or age.

For more information, please visit our website: www.scriptsrxpharmacy.com

Qualifications:

• High school diploma required and college degree preferred
• Texas and Home State technician license required
• Experience in a pharmacy, pharmaceutical, or healthcare industry is preferred but not required
• Experience in a call center environment is preferred but not required
• Good interpersonal, communication, and customer service skills
• Experience with providing white glove customer service situations
• Experienced and excels at multitasking
• Agile and willing to work in a consistently evolving work environment
• Comfortable with technology and working with computers

Intangibles:

• Ability to work independently on behalf of team objectives
• Responsible and professional personality
• Resourceful problem solver
• Excellent communication skills
• Highly motivated
• Strong multi-tasking skills
• Creative, innovative mindset

Compensation: $19.00 to $22.00 per hour based on experience

Benefits Offered: Healthcare, retirement, and vacation time available after 90 days

Shifts: Typically, this position offers 8-hour shifts 5 days a week. 8am-4pm, 9:30am-5:30pm, or 12am-8pm. Shifts may vary depending on need of pharmacy. The Pharmacy is open 8am-7pm M-F and 10am-2pm every Saturday CST.

Employment Type: Full-Time

Address: Remote to start with potential of in-office reporting down the road

Pharmacy Technician License: Must have active pharmacy technician license

Website: www.scriptsrxpharmacy.com

Scripts Rx is a fast-growing, specialty pharmacy company that helps manufacturers address common patient access concerns while providing a next-generation pharmacy experience for doctors and patients. We employ highly skilled pharmacy technicians, pharmacists, and industry professionals, coupling industry expertise with innovative technology, process, and strategic solutions to change the way people think about pharmacy.

Scripts Rx was established with a mission to change the way doctors, patients, and drug manufacturers think about pharmacy. Pharmacies today are dependent upon antiquated processes, approaches, and technologies that prevent them from adapting to the ever-evolving needs of patients and doctors. At Scripts Rx, we are focused on building innovative solutions and new approaches that challenge traditional pharmacy norms to achieve the best possible outcomes for the patient while significantly improving the way doctors’ offices interact with pharmacy.

Scripts Rx provides its services to doctors and patients across the country through its physical location in Houston. Scripts Rx has experienced rapid growth and now and is continuing to build a foundation of innovative technology solutions since its founding in 2016.