Patient Service Representative (PSR)

Orthopedic Associates of Hartford

Torrington, CT

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JOB DETAILS

SKILLS

Administrative Skills, Calendar Management, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Demographics, Detail Oriented, Epic Systems, HIPAA (Health Insurance Portability and Accountability Act), Insurance, Medical Assistance, Medical Office, Medical Office Administration, Medical Record System, Medical Records, Medicine, Microsoft Excel, Microsoft Office, Microsoft Word, Multitasking, Operations Management, Organizational Skills, Orthopedics, Patient Assessment, Patient Care, Patient Confidentiality, Patient Registration, Presentation/Verbal Skills, Regulations, Team Player, Telephone Skills, Telephone Triage, Time Management, Writing Skills

LOCATION

Torrington, CT

POSTED

Today

Description: Patient Service Representative (PSR) Job Type: Full-time - onsite position Torrington, CT Established in 1970, Orthopedic Associates of Hartford, P.C. is one of the area's largest and most respected orthopedic specialty groups. Position Overview In support of high-quality patient care, we are currently seeking an experienced dedicated and customer-focused Patient Services Representative (PSR). The Patient Services Representative will play a crucial role in providing exceptional service and support to our patients. The PSR portrays excellent communication skills, high attention to detail, and a passion for helping others. Our ideal candidate will be energetic and enthusiastic, able to demonstrate a mature, dependable, and responsible approach while effectively assisting the physician’s practice in all interactions, be a highly committed team player, a proactive self-starter, reliable, and able to be flexible in a changing environment. Responsibilities · Check-in patients upon arrival, ensuring accurate and up-to-date information · Schedule appointments · Answer phone calls and address patient inquiries or concerns · Verify insurance coverage · Collect patient payments and provide receipts · Collaborate with care teams to ensure smooth patient flow and efficient operations · Triages calls, working closely with physician and/or assigned staff member in responding to all calls in a timely fashion. · Develop great patient relationships and high-quality patient experience · Support all relevant EHR work queue patient care support responsibilities. · Register new patients and update existing records with accurate demographic, insurance, and medical information. · Attend training at our Farmington and Plainville locations · Travel between our various sites upon request. PM22 Requirements: Required Qualifications & Skills · Knowledge of HIPAA regulations and ability to handle sensitive patient information with confidentiality · Experience working as a medical receptionist or in a medical office environment is a plus · Previous customer service or administrative experience in a medical office setting is preferred. · Proficiency in computer applications, including MS Office (Word, Excel) and Electronic Health Record (EHR) systems, Epic experience preferred. · Excellent verbal and written communication skills for interacting with patients and medical staff. · Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. PI6c26954a4845-25448-406244405c143e31-5e48-4549-b638-05792d185386

About the Company

Orthopedic Associates of Hartford

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