Patient Service Representative - Psychiatry and Behavioral Science - GS9139

Campus

OSU-Center for Health Sciences

Contact Name & Email

Jeffery Kellerman, jeff.kellerman@okstate.edu

Work Schedule

Monday through Friday, 8:00am-5:00pm with occasional evenings and weekends.

Appointment Length

Regular Continuous/Until Further Notice

Hiring Range

$16.00 - $18.00, Hourly

Priority Application Date

While applications will be accepted until a successful candidate has been hired, interested parties are encouraged to submit their materials by to ensure full consideration.

Special Instructions to Applicants

For full consideration, please include a resume, cover letter and contact information for three professional references.

About this Position

The Patient Service Representative is primarily responsible for ensuring high-quality customer service and continuation of care. The Patient Service Representative is utilized in performing typical front office functions and referrals. The Patient Service Representative is under the overall on-site supervision of the Addiction Medicine Practice Administrator. 

Required Qualifications

• High School/GED (degree must be conferred on or before agreed upon start date)

• Previous front office and insurance experience in a health clinic setting or equivalent experience required. 

Skills, Proficiencies, and/or Knowledge:

• Knowledge of all areas related to insurance and front office work. 
• Excellent customer service skills and good communication skills.
• Ability to multi-task while providing good patient care.
• Good computer skills and ability to learn new computer systems as needed. Primary skills include verbal and written communication with patients to promote continuity of care and follow-up as well as daily retrieval and scanning/filing of clinical encounter forms and reports for use by clinic staff during patient care activities.