Patient Service Representative - Rose (afternoon shift)

Patient Service Representative - Rose (afternoon shift) - - 31480 - UCLA Health

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Patient Service Representative - Rose (afternoon shift)

General Information

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Work Location: Venice, CA, USA

Onsite or Remote

Fully On-Site

Work Schedule

Monday-Friday, noon-9:00pm

Posted Date

06/10/2026

Salary Range: $26.42 - 37.49 Hourly

Employment Type

2 - Staff: Career

Duration

Indefinite

Job #

31394

Primary Duties and Responsibilities

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Venice Family Clinic is a leader in providing comprehensive, high-quality health care to people in need. The organization has more than 500 staff who serve 45,000 people with compassion, dignity, and respect across an area from the Santa Monica Mountains through the South Bay. We have a network of clinics, Early Head Start centers, and mobile clinics, plus an expansive street medicine program to reach people experiencing homelessness. Read more about us at venicefamilyclinic.org.

The patient service rep at the front desk:

• Provides customer service oriented administrative support to patients, staff, and clinicians.
• Completes patient registration, including demographics and payer/insurance information.
• Schedules and coordinates new and follow up patient appointments and cancellations.
• Checks in and checks out patients, ensuring a smooth flow from arrival to discharge.
• Collects insurance cards, payments, and balances daily cash drawers.
• Answers phones and appropriately triage calls.
• Scans and uploads records to the electronic health record, sort and distribute mail and incoming faxes.
• Processes tasks in the EHR system daily.
• Provides additional backup administrative support as assigned.

Salary Range: $26.42 - $37.49 Hourly

Job Qualifications

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Required:

• Demonstrated work experience in front office reception in an allied healthcare setting.
• Knowledge of dental/medical terminology.
• Ability to multi-task and prioritize/organize workload to optimize efficiency and complete assignments on schedule.
• Knowledge of policies and procedures regarding release of medical records.
• Strong verbal, written and social communication skills and interpersonal skills to interact professionally and diplomatically with persons of diverse social, cultural, and economic backgrounds.
• Excellent problem solving and conflict resolution skills.
• Take initiative in providing excellent customer service to patients.
• Ability to stay composed when confronted by difficult patients or situations and respond professionally.
• Working knowledge of Microsoft Office, EHR/EDR and other computer programs.

Bilingual in English/Spanish preferred.

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

Current/former UC employees are subject to a personnel file review.

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