Pay range: $21.30 - $27.69Position Title: Patient Service Representative 1Department: St. Charles Medical GroupLocation: East Bend, OregonShift: Monday - Friday (0900 - 1730)Reports To: Clinic Supervisor/ManagerVision Creating America's healthiest community, togetherMission In the spirit of love and compassion, better health, better care, better valueValues Accountability, Caring and TeamworkDepartment Summary The Patient Service Representative (PSR) position is staffed throughout all St. Charles Health System ambulatory outpatient service lines and specialties, located throughout the Central Oregon tri-county area.Position Overview The Patient Service Representative acts as liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in administrative tasks. PSRs collaborate with clinical staff to ensure we are providing our community with comprehensive and compassionate health care. This position does not directly manage any other caregivers.Essential Functions and Duties Patient Scheduling: Accurately schedules appointments based on department scheduling guidelines, maximizing patient access and provider utilization. Uses electronic health system to maintain department appointment requests, waitlist and follow up reports.Pre-Arrival and Financial Clearance: Performs real time eligibility (RTE) for insurance benefits, uses RTE information to accurately route scheduling requests or schedule appointments, ensures authorization is linked to all appointments at the time of check in, reconciles daily schedules with appointment reports.Patient Registration: Responsible for accurately recording patient demographics, insurance and billing information at the time of scheduling, check in, and check out. Courteously and confidently requests appropriate patient payments and accurately processes all payment types.Clinic Daily Operations: Maintains patient access related departmental files, programs and lists. Performs daily readiness activities such as turning on computers, equipment, kiosks, readying patient waiting areas and check in areas, ensuring supplies are fully stocked.Customer Service: Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate. Supports the vision, mission, and values of the organization in all respects. Provides direction and assistance to patients as needed.Administrative Support: Supports Lean principles of continuous improvement, provides and maintains a safe environment for caregivers, patients, and guests, supports the onboarding process of new caregivers, conducts all activities with the highest standards of professionalism and confidentiality.Compliance: Complies with all applicable laws, regulations, policies, and procedures, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.Additional Duties: May perform additional duties of similar complexity within the organization, as required or assigned.Education Required: High school diploma or GED.Preferred: N/ALicensure/Certification/Registration Required: Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites.Preferred: N/AExperience Required: N/APreferred: One year of clerical support in a healthcare setting or related experience, basic medical terminology.Personal Protective Equipment Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.Additional Position Information Communication/Interpersonal: Ability to work as part of a Care Team with providers and clinical staff. Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System.Organizational: Ability to multi-task and work independently, attention to detail, excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.Mathematical: Performs basic math and intermediate to advanced math calculations.Language: Read, write, speak, and understand English.Computer: Basic to intermediate ability and experience in computer applications, specifically electronic medical records system, and MS Office.Physical Requirements Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.Schedule and Employment Weekly Hours: 40Caregiver Type: RegularShift: First Shift (United States of America)Is Exempt Position? NoJob Family: REPRESENTATIVEScheduled Days of the Week: Monday-FridayShift Start & End Time: 0730 - 1600St. Charles Health System is a private, nonprofit organization dedicated to providing high-quality care and the latest in health care technology to the communities it serves.#J-18808-Ljbffr