Patient Service Representative

Job Title: Patient Service Representative

Job Type

Contract (13 Weeks)

Schedule

• Primarily Monday–Friday

Job Summary

The Patient Service Representative serves as the first point of contact for patients in a medical office setting. This role is responsible for performing front-office administrative functions, including patient reception, registration, scheduling support, and billing-related activities. The position plays a key role in ensuring a positive patient experience and supporting efficient clinical operations.

Key Responsibilities

• Welcome and assist patients in a courteous and professional manner.

• Register patients and verify demographic and insurance information.

• Schedule, reschedule, and confirm patient appointments.

• Perform front-office reception duties, including answering phones and directing inquiries.

• Support billing and payment collection processes in accordance with established procedures.

• Maintain accurate patient records while ensuring confidentiality and compliance with applicable regulations.

• Collaborate with clinical and administrative staff to facilitate efficient patient flow.

Minimum Qualifications

• High School Diploma or GED required.

• Minimum of one (1) year of customer service, medical office, or front-desk experience preferred.

• Strong communication, organizational, and computer skills.

• Ability to multitask in a fast-paced healthcare environment.

• Experience with electronic medical records (EMR/EHR) systems is a plus.

Licensure / Certifications

• No licensure or certifications required.

Preferred Skills

• Excellent interpersonal and customer service skills.

• Attention to detail and accuracy.

• Ability to maintain professionalism and confidentiality.

• Knowledge of medical office procedures and insurance verification is beneficial.