Patient Service Specialist Medical Front Office

Overview Baylor Scott & White Institute for Rehabilitation Austin, TX (W38th)

Patient Service Specialist (PSS)

• Float Hours: vary between Monday - Friday 7am - 7pm
• Full Time
• Candidate will be required to travel to multiple outpatient clinics.

Areas of coverage include (but not limited to):

• W38th
• Red River
• Far West
• Northcross
• SW290
• Bee Caves
• Lakeway
• Manor
• Angus Rd

Compensation depends upon candidates years of experience and internal equity. This is an entry-level position. Starting salary: $18 - $25 per hour based off experience.

Benefits of becoming a Patient Service Specialist with us:

• We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.
• Health, Dental, and Vision insurance
• Life insurance
• Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program Eligibility and effective dates vary

Responsibilities

• Looking for a Full Time Float.
• Preferred candidate is organized, detail oriented, flexible and able to work well with others or independently.
• A self-starter that can provide outstanding customer service and get things done.
• We process referrals, schedule patients, complete the intake process & data entry, insurance verification, authorizations and review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing report and other task as needed.
• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects toward patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels
• Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.

Qualifications

• HS diploma or GED is required
• Preferred Experience:
• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

#BSWIR-Outpatient

Additional Data

• Equal Opportunity Employer including Disabled/Veterans
• #BSWIR-Outpatient