We are seeking a dedicated Patient Service Technician to join our team. In this position, you are responsible for delivery and set-up of equipment at the delivery address. Educates the patient and/or caregiver on the safe use and maintenance of the delivered item.
Essential Job Duties and Responsibilities
*(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)*
- Adheres to company policies and procedures in regards to using personnel protective safety equipment and services
- Assists in resolving customer equipment problems under emergency conditions
- Assists with implementation of quality improvement programs to meet company and JCAHO standards
- Assumes on-call responsibilities during non-business hours in accordance with company policy
- Communicates to supervisor any vehicle problems or conditions which would otherwise compromise the vehicle's safe operations
- Completes shipping papers when transporting hazardous materials in accordance to Rotech policy and procedures
- Completes written patient visit reports following setup and follow-up visits per company policy
- Delivers and educates patients on the safe use and maintenance of respiratory and HME equipment in the home or office setting
- Develops and maintains working knowledge of current HME products and services offered by the company; and all applicable governmental regulations
- Develops basic reimbursement knowledge, completely documents all information
- Develops technical knowledge, as appropriate, of the HME or respiratory products
- Maintains assigned company vehicle in a clean and safe working condition
- Maintains delivery activity database
- Maintains home oxygen systems in patients' homes per company policy
- Manages territory to reach service goals and delivers equipment and oxygen as required in accordance with industry standards and applicable federal, state and local governmental regulations
- Prepares and maintains written company records to include invoices, work orders, manifests and logs
- Processes all orders and required paperwork in a timely and accurate manner
- Reports equipment hazards and/or product incidents as required in accordance with company policies
- Ability to work cooperatively with others
- Deal politely with patients and referral sources
- Manage several tasks at once
- Performs other duties as assigned
Qualifications
Employment is contingent on
- Background investigation (company-wide)
- Drug screen (*when applicable for the position*)
- Valid driver's license in state of residence with a clean driving record *(when applicable for the position)*
Required Education and/or Experience
- High school diploma or GED equivalent, required
Skills and Competencies
- Accurately perform simple mathematical calculations
- Effectively communicate in English; both oral and written
- Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
- Maintain confidentiality, discretion and caution when handling sensitive information
- Multi-task along with attention to detail
- Self-motivation, organized, time-management and deductive problem solving skills
- Work independently and as part of a team
Mach
ines, Equipment and Technical Abilities
- Email transmission and communication
- Internet navigation and research
- Microsoft applications; Outlook, Word and Excel
- Office equipment; fax machine, copier, printer, phone and computer and/or tablet
- Mechanically inclined for the repair and troubleshooting of equipment
Successfully demonstrates loading, unloading and proper tie down procedures as per company policy of transported cargo
- Understands use of all applicable home respiratory equipment and supplies
Physical Demands
- Lift and carry office equipment at times
- Requires sitting, walking, standing, talking and listening
- Requires close vision to small print on computer and/or tablet and paperwork
- Requires lifting (minimum of 65 pounds) and transporting of patient equipment
- Requires contact with patients and equipment with potential exposure to contagious pathogens
- Requires driving a company vehicle for the majority of the workday
- Required to comply with Rotech Respiratory Protection & N95 Mask Fit Testing Policy
- Medical Evaluation and Fit Testing Compliance in a timely manner
- Annual Recertification
- Keep face clean-shaven to ensure N95 Mask face-seal protection per OSHA guidelines