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Current UPHS-paid Employees must CLICK HERE to apply on the Internal job board
Patient Services Associate - Full Time
Job ID: 321597
Category: Customer Service/Patient Access
Work Type: FT
Location: West Chester, PA, United States
Work Schedule: 9:00am - 5:30pm
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Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Patient Services Associate. Position will work within the Central Registration areas - Central Registration, Radiology.
Full time, 40 hours a week
9:00am - 5:30pm, Mon - Fri (flexibility if needed to cover other open shifts outside this timeline)
Full weekend coverage once a month
One on call every other month
Holiday rotation - 1 spring/summer and 1 fall/winter
Summary:
Responsibilities:
Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience.
Responsible for arriving/departing activities of patient at any Patient Access location or department and performs point of service activities, collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures.
Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise.
Issues referrals and obtains pre-authorizations for patients as required and as per protocol.
Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment (including how to collect a copay) or referral.
Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols
Staying current with communications from the Patient Access Management Team while remaining flexible and readily adopts new processes and engages in practice operation changes.
Coordinates clinical and administrative aspects of the new patient scheduling encounter.
Follow established downtime procedures for registration
Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
Other duties as assigned to support the unit, department, entity, and health system organization
Education or Equivalent Experience:
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
Current UPHS-paid Employees must CLICK HERE to apply on the Internal job board
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| Location | West Chester, PA |