Are you an organized, friendly, and customer-focused individual with a passion for helping others? We are looking for a dedicated Front Office Coordinator to be the face of our practice. In this key role, you'll handle scheduling, patient interactions, and ensure a smooth, welcoming experience for all. If you thrive in a fast-paced environment, have excellent communication skills, and enjoy working with a team, we'd love to hear from you!
Job Summary:
The patient services coordinator is the first point of contact for patients, responsible for managing appointments, patient check-in, handling phone calls, and maintaining the office's day-to-day operations.
Responsibilities:
Answer phone calls and emails, scheduling patient appointments.
Verify insurance information and process billing and payments.
Greet patients and ensure they are checked in properly.
Manage patient records and ensure that all forms are completed.
Coordinate patient follow-up and reminders for appointments.
Handle office correspondence, including scheduling, rescheduling, and cancellations.
Maintain and update office calendars.
Assist with patient referrals and coordination of care with specialists.
Qualifications:
High school diploma or equivalent.
Previous experience in a dental office or customer service role is preferred.
Excellent communication and organizational skills.
Knowledge of dental office management software.
Work Environment:
Mostly desk-based with some patient interaction in the reception area.
Friendly, client-focused, and professional. The front desk is a high-traffic area, requiring excellent multitasking and communication skills.