Patient Services Coordinator - Endoscopy Center

At MD Anderson Cancer Center, you'll be part of one of the nation's most respected healthcare systems, where every role directly impacts the patient experience. As a Patient Services Coordinator in the Endoscopy Center, you'll play a vital role in ensuring patients receive compassionate, seamless, and timely care throughout their procedural journey. We offer day-one medical benefits, generous leave programs, tuition assistance, and retirement plans-all within a collaborative environment that values service excellence, professional growth, and work-life balance.

The Endoscopy Center, within the Procedural and Therapeutics Division, partners with physicians, nurses, and multidisciplinary teams to coordinate outpatient procedures while delivering an exceptional patient experience. As a Patient Services Coordinator, you'll serve as a key point of contact for patients and families by coordinating procedures, communicating pre-procedure instructions, managing provider schedules, and ensuring every patient interaction is handled with professionalism, empathy, and attention to detail.

Working Hours

Work hours vary based on departmental and operational needs. Employees complete training fully on-site. Following successful completion of training, the position may transition to a hybrid schedule based on departmental needs and operational requirements. Shift assignments are determined after training and may vary.

Occasional Saturday coverage and front desk on-call responsibilities may be required.

Hourly Breakdown of salary range: Minimum $19.23 - Midpoint $24.03 - Maximum $28.84

What You'll Do

• Coordinate and schedule endoscopy procedures, appointments, and related services accurately and efficiently.
• Manage physician block schedules, provider availability, and procedure room assignments to maximize operational efficiency.
• Serve as the primary point of contact for patients and families by providing clear communication regarding scheduling, procedure preparation, and next steps.
• Collaborate with physicians, nurses, and multidisciplinary teams to support seamless patient care before and after procedures.
• Maintain and update patient demographics, physician orders, appointment templates, and electronic medical records with accuracy and confidentiality.
• Respond promptly to patient inquiries received by phone, email, and the patient portal.
• Assist with pre-procedure coordination and post-procedure scheduling while ensuring a positive patient experience.
• Safeguard patient information and maintain compliance with all privacy regulations.
• Perform additional administrative and patient support duties as assigned.

Why You'll Love Working Here

• Make a meaningful impact by supporting patients throughout their procedural care journey.
• Join a collaborative, patient-centered team dedicated to delivering exceptional service.
• Work alongside experienced physicians, nurses, and multidisciplinary healthcare professionals.
• Enjoy opportunities for professional development and career growth within one of the nation's leading cancer centers.
• Receive a comprehensive benefits package designed to support your health, well-being, and future.

Ideal Candidate

The ideal candidate is a compassionate, patient-focused professional who thrives in a fast-paced healthcare environment and is committed to delivering an exceptional patient experience. Successful candidates will demonstrate:

• Outstanding customer service with a hospitality mindset.
• Patience, empathy, and professionalism when interacting with patients and families.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize, multitask, and adapt to changing departmental needs.
• Flexibility with work assignments, schedules, and responsibilities.
• A collaborative, team-oriented approach.
• Experience working directly with patients and coordinating schedules.
• Commitment to creating an individualized, positive patient experience.
• Ability to work effectively in a dynamic clinical environment.

EDUCATION

Required: High school diploma or equivalent.

EXPERIENCE

Required: Three years of relevant work experience. May substitute additional education for required experience on a one-to-one basis.

Must pass pre-employment skills test as required and administered by Human Resources.

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Additional Information

• Requisition ID: 182028
• Employment Status: Full-Time
• Employee Status: Regular
• Work Week: Day/Evening, Days, Evenings, Weekends
• Minimum Salary: US Dollar (USD) 40,000
• Midpoint Salary: US Dollar (USD) 50,000
• Maximum Salary : US Dollar (USD) 60,000
• FLSA: non-exempt and eligible for overtime pay
• Fund Type: Hard
• Work Location: Onsite
• Pivotal Position: No
• Referral Bonus Available?: No
• Relocation Assistance Available?: No

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