Patient Services Coordinator III

Schedule:  7am to 530pm, 4 days per week

Novant Health Lakeside Primary Care Brookdale is seeking a Patient Services Coordinator III (PSC III) to join our dedicated team. We are looking for a highly organized, customer-focused professional who is passionate about delivering an exceptional patient experience.  If you thrive in a fast-paced environment, enjoy multitasking, and are committed to providing outstanding service, we encourage you to apply.  

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional skills preferred: Proficient in use of all computer software utilized in practice.

The Patient Services Coordinator III (PSC III) plays a vital role in ensuring efficient front office operations and providing exceptional customer service to patients and families. This position is responsible for the timely and accurate registration of patient demographics, insurance verification, appointment scheduling, patient check-in/check-out, charge entry, and collection of patient balances. The PSC III also cross-trains in multiple administrative support functions to provide operational flexibility and seamless patient care.